Account Manager

Full Time
Stafford Springs, CT 06076
Posted
Job description
TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer
A bout TTM
TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (“PCBs”). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.
Additional information can be found at www.ttm.com
TTM has acquired Telephonics.
As part of this acquisition, TTM’s Aerospace and Defense product offering is now launched vertically into a higher-level engineered system solutions and horizontally into surveillance and communications markets, while strengthening its position in radar systems. With the addition of critical engineering talent, the combined company will be well positioned to benefit from the anticipated increased spending in defense electronics.
Scope :
The primary job objective is to work with Sales and Program Managers and with internal Engineering, Quality and Manufacturing Customers and assigned External Customers to: coordinate, manage, mediate, and negotiate any item or activity such as price, delivery, quality, and responsiveness that directly affects the customer’s decision to continue to do business with TTM Technologies. Inside Sales will have responsibility to grow the business with our customers.
Duties and Responsibilities:
  • Works with blueprints, purchase orders, quotes to provide pricing, enters new orders or changes existing ones
  • Develop and maintain positive relationships with key customer contacts
  • Interact with manufacturing and supervisory personnel to communicate information back to the customer. Written and oral communication skills are used on a daily basis to facilitate customer or Company concerns, instructions or requests
  • Enter, follow and manage quotations. Respond to RFQ’s (Request for Quotation)
  • Enter, follow and manage customer orders
  • Troubleshoot and resolve issues with a sense of urgency
  • Deal directly with TTM Production Control to obtain accurate and timely information
  • Navigate and utilize TTM’s Praxa business system
  • Navigate and utilize TTM’s Customer Connect quoting system
  • Facilitates and attends meetings
  • Manage at least one (1) customer account with responsibilities
  • Navigate and utilize TTM’s Praxa business system and Customer Connect quoting system
  • Facilitates and attends meetings
  • Manage at least one (1) customer account
  • Manages customer product through the plant. Provides leadership, direction and communication for the customer ensuring product information and execution from Purchasing, Quality, Manufacturing and Engineering for timely completion projects
  • Investigates/researches product history and recommends strategies for negotiating and securing purchase agreements from customers and suppliers
  • Review Customer RFQs and prepares pricing analysis and proposals for processing
  • Recommend pricing and delivery strategies for Customer Quote responses
  • Process customer orders and change orders Planning and Order Entry
  • Provide leadership in resolving problems affecting performance on customer scorecards, increasing customer satisfaction
  • Assist in development of annual sales bookings forecast data relative to assigned accounts of responsibility and provide daily, weekly, monthly sales booking forecast data
  • Assist Company Controller as needed with Accounts Receivable collection activities
  • Responsible for growing profitable revenue and market share from customers assigned to his/her assigned territory
Essential Knowledge and Skills:
  • General math, reading, computer skills. Good English verbal and written communication skills
  • Able to read and understand blue prints and procedures
  • Able to use/read calipers & micrometers
  • Has good hand/eye coordination, manual dexterity, reading vision, hearing perception, and is able to speak clearly
  • Will need following traits and attitudes: detail oriented, approachable, good interpersonal skills, trustworthy, willing to learn, punctual, self-disciplined, takes direction well, dependable, flexible, team player, professional, reliable, self-motivated, takes pride in work
  • Able to work with minimal supervision
Education and Experience :
  • Associate’s degree in Business or equivalent combination of education & work experience. Bachelor’s degree a plus
  • Electronic, PCB and/or assembly production knowledge preferred
Total Rewards Information
At TTM you will be joining a team that spans across nearly 20 facilities in North America that are bringing game-changing electronics to the market. As a teammate we are dedicated to providing opportunities that help you excel and reach your potential, so join us in our commitment to excellence and be part of the team that is Building the Future. Listed below are some of the many benefits that TTM offers our teammates. Benefits are available on the first of the month following date of hire based on plan eligibility.
Wellness
  • Medical, Dental, Vision, including Telehealth support
  • Company paid Life, AD&D, Short-Term Disability and Long-Term Disability Insurance
  • Option of Health Savings Account (HSA) with company contribution, or Flexible Spending Accounts (FSA)
  • Wellness Incentive Programs with company deposits into HSA Account
  • Critical Care, Accident, and Hospital Indemnity options in addition to Legal Insurance and Pet Insurance
  • PTO Program (15 days, annual accrual)
  • 8 Company Holidays with an additional 2 floating holidays
  • Employee Assistance Program (EAP)
Financial
  • 401(k) match program with immediate vesting
  • Annual Bonus Program
  • Referral Bonuses
  • Annual compensation review
Development
  • Professional development and training opportunities
  • Cross training opportunities
  • Tuition reimbursement for courses related to TTM’s business – up to $12,000 per year
  • Annual performance reviews
Export/ITAR Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
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