Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Remote position based out of Milwaukee, WI

Discover Impactful Work:

As a remote Contract Review Specialist, you will work from your home while holding yourself accountable for your success and proactively supporting our customers. Successful colleagues in this role are organized with attention to detail, confident decision makers, enjoy problem solving, love working within a virtual setting, and have a passion for providing outstanding assistance to their customers via inbound and outbound phone calls, email, and live chat.

A Day in the Life:

• Match vendor invoices to service report documentation to ensure validity of vendor charges.
• Accurately and efficiently enter vendor invoices, work orders, service requests and misc. data into the ERP system following department work procedures and productivity expectations.
• Reject or accept payment of vendor invoices based on customer’s contract and contract’s entitlements.
• Provide excellent customer service to both internal and external customers with the focus on customer satisfaction.
• Handle customer phone or Email inquiries promptly.
• Follow up with vendors, internal staff, and customers on open issues and questions surrounding vendor service and payment of invoices.
• Escalate issues as appropriate based on department guidance.
• Review and understand all departmental Functional Procedures and work instructions.
• Ensure individual metrics including volume and timing of invoice processing are achieved monthly.
• Recommend process improvement utilizing Practical Process Improvement (PPI) methodology for assigned work areas.
• Other miscellaneous duties as assigned.

Keys to Success:

Education

• High school diploma or equivalent required. Bachelor’s degree preferred.

Experience

• Minimum 3+ years prior experience working in customer service or in an accounts payable function.

Knowledge, Skills, Abilities

• Initiative and organization skills are extremely valuable to ensure good customer service.
• Experience developing and maintaining spreadsheets in Microsoft Excel.

We offer competitive salary, an annual incentive bonus plan, and a range of other employee benefits!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.