• Job Type:Contract

Posted 4 days ago

Job Description:

**Please note, all interviews will be conducted in person****
15245 Heritage Parkway
Fort Worth, Texas 76177
***This position will be moving to a new site effective 4.23.23***
Monday through Friday
8 hours a day (some OT)
100% Onsite
Potential to go temp to perm (pay rate goes to $18.00 if they go perm)
POSITION OVERVIEW:

• Responsible for entering customer payments into Sapphire, researching and reconciling discrepancies and credits on the customer account.

• Also responsible for updating and maintaining all aspects of their customer account portfolio - contact information, notes on account status, courtesy calls and handling customer requests.

• Work closely with sales and various departments to keep accurate notes on customer account status for delivery information and account payment status.

• Responsible for a high volume of customer accounts.

GENERAL ACCOUNTABILITIES:

• Perform collection procedures as outlined in SOPs escalate to supervisor as needed Follow up and review accounts for compliance with Nevada credit law and SOPs notes, courtesy calls, etc.

• Cash application through various payment methods checks/cash, EFT, Online Bill Pay, Drivers, NSFs and notify customer/sales of term changes Monthly statement distribution Work with sales and other departments to handle disputes on accounts Able to work independently without supervision Maintain an Account Portfolio of 1,000 accounts with accurate notes and terms for customers Ensure that customer service is held to the highest standard, maintaining good working relationship Ensure that customer accounts are reconciled and kept up to date with attention to detail and accuracy Ensure that customer questions are answered timely Accurately and effectively handle large volumes of orders and calls.

• Ensure that customer service is held to the highest standard, maintaining good working relationship with outside and inside contacts Responsible for problem solving with a positive and professional demeanor Able to work under time pressure and maintain/produce accurate customer records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer.

• ORGANIZATIONAL RELATIONSHIPS: Reports to: Credit and AR Supervisor Positions Supervised: None Headcount directly supervised: None Headcount indirectly supervised.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.