Job description
Summary Responsible for the day-to-day activities ensuring all items are handled accurately and processed in a timely and secure manner; provides information and assistance in relation to ACH services with the highest level of professionalism by performing the following duties.
Essential Duties and Responsibilities include the following.
ACH Specialist I
- Assists customers, and other bank employees with ACH inquiries in a friendly and professional manner.
- Ensures quality of scanned documents.
- Familiar with ACH Tracker, IBS Insight, Cold Research, Centrix, BEB, and DocuTreev.
- Processes Death Notification Reports and creates returns when necessary.
- Process ACH Return Reject Reports and make entries when necessary.
- Tracks daily incoming ACH Fed totals.
- Monitors ACH email box.
- Seeks approval and processes ACH temporary increase requests.
- Processes suspended ACH files.
- Processes ACH Disputes in dispute processing system.
- Processes FIS ACH Transaction Monitoring timely for fraud protection.
- Processes new setups, changes, and deletions for ACH Originators received by Treasury Management.
- Processes ACH Positive Pay setups or changes received by Treasury Management.
- Processes originated ACH rejected transactions.
- Processes originated ACH reversal or file deletion requests.
- Processes ACH EDI setups received by Treasury Management.
ACH Specialist II
- Capable of performing all essential ACH Specialist I duties efficiently.
- Assists with developing and maintaining ACH Best Practices and policies.
- Identifies and recommends new methods and procedural enhancements to make daily operations in the area more efficient.
- Assists with testing and implementation of system updates or enhancements.
- Obtains an AAP ACH Certification.
- Stays up to date on NACHA rules and regulations by attending ACH Bootcamp training. Communicates this information to other departments as necessary.
- Assists ACH Operations Officer with duties such as annual ACH originator reviews, identifying potential credit risk with ACH origination, establishing ACH file limits, and ACH disaster recovery procedures.
- Communicates any ACH system issues to FIS to resolve the issue in a timely manner.
- Assists with and serves as backup for Daily ACH Reconciliation.
- Assists with and serves as backup Prefund Sweep DDA Reconciliation.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills.
Interpersonal Skills/Customer Service - Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others' ideas and tries new things; Responds promptly to customer needs; Meets commitments.
Oral/Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests.
Organizational Support - Follows policies and procedures; Supports organization's goals and values; Benefits organization through outside activities.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Quality and Quantity - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Completes work in timely manner.
Adaptability and Initiative - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events; Asks for and offers help when needed.
Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); two to three years banking or related experience. Knowledge of NACHA rules and regulations helpful.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have basic knowledge of computer applications such as the Internet, Outlook, Microsoft Word, Microsoft Excel and banking software. Ability to use basic office machines including 10-key, computer keyboard, telephone, fax machine and copy machine.
Customer Service Skills
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Community Trust.
Physical Demands The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion.
Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.
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