Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

Positions in this function family provide clerical, secretarial, word processing, and other support services as assigned.

ADM Positions in this function include more traditional administrative/clerical support roles including: answering the telephone, typing/word processing of documents, maintaining calendars and setting up meetings, making travel arrangements, copying, faxing, greeting visitors, setting up files, tracking expenses, and coordinating building and equipment maintenance. At senior levels, function may include supervision of other clerical/administrative staff. This position supports executives at the SLT level and below.

Primary Responsibilities:

• Moderate work experience within own function
• Some work is completed without established procedures
• Basic tasks are completed without review by others
• Supervision/guidance is required for higher level tasks

Job Scope and Guidelines

• Applies knowledge/skills to activities that often vary from day to day
• Demonstrates a moderate level of knowledge and skills in own function
• Requires little assistance with standard and non-standard requests
• Solves routine problems on own
• Works with supervisor to solve more complex problems
• Prioritizes and organizes own work to meet agreed upon deadlines
• Works with others as part of a team
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school education or equivalent experience

Functional Competency & Description
ADM_Support/Schedule/Coordinate/Manage Meetings, Events, and Travel

• Create/maintain calendars/coordinate meetings avoiding scheduling conflicts
• Create/prepare meeting materials (e.g., PowerPoint deck; agendas) and ensure distribution to appropriate individuals in a timely manner
• Schedule, coordinate, and/or set up resources and technology (e.g., conference rooms; food; WebEx; Telepresence) needed for meetings/events (e.g., training)
• Make travel arrangements (e.g., airline; hotel; ground transportation; office space assignment) for meeting attendees (e.g., external customers; executives)
• Host, coordinate, and/or facilitate meetings/external events as needed (e.g., introduce speakers; manage PowerPoint deck; ensure time schedules are adhered to; assist with technology; take notes)
• Ensure meeting participants (e.g., external customers; executives) have appropriate access to facilities and systems (e.g., issue security badges; request building access; internet access)
• Plan and organize logistics of large and/or offsite events, using internal resources as needed (e.g., UHC Maxvantage Meeting
• Teams)

ADM_Prepare/Maintain/Manage Office Documentation

• Prepare and/or format office documentation (e.g., proposals; letters; spreadsheets; reports) needed for various audiences (e.g., clients; executives; internal business partners)
• Review prepared documents to ensure accuracy and quality, and revise as needed
• Post relevant documentation (e.g., meeting notes; proposal letters; PowerPoint decks; policies and procedures; general correspondence) onto relevant systems (e.g., SharePoint; eDoc) and communication boards
• Maintain and distribute lists as needed (e.g., organizational charts; email; distribution; vendor; contacts; phone)
• Record/label/file records and documents according to enterprise records management procedures
• Utilize relevant software applications (e.g., Microsoft Project; Word; Excel; PowerPoint; Outlook; Visio; Publisher; Access; Adobe Pro)
• Create and/or maintain administrative desk manual to ensure continuity of office operations
• Assist internal partners (e.g., print shop; marketing) with coordination of printed documentation (e.g. flyers; brochures; cutsheets)
• Monitor/oversee internal office communications (e.g., email; calendar; phones) for internal team members and take appropriate action, as needed

ADM_Facilitate/Oversee Office Operations

• Maintain awareness of potential issues and/or repairs needed within the office environment (e.g., office equipment; HVAC; cleaning; security; furniture services) and coordinate/oversee maintenance and repair
• Ensure common areas and conference rooms are clean and supplied appropriately
• Ensure appropriate access of relevant personnel (e.g., maintenance; visitors; service providers) to office space, common areas and conference rooms, working with applicable partners (e.g., Real Estate, vendors)
• Ensure employees/contractors receive access and guidance with office operations
• Ensure documents, materials, and mail are sorted and/or distributed to appropriate internal and/or external stakeholders
• Perform Business Segment Liaison (BSL) activities, as needed (e.g., hardware/software acquisition/disposal, new employee onboarding)
• Enter and submit purchase orders into relevant systems (e.g., ARIBA) to purchase office supplies from pre-approved vendors
• Accept deliveries and ensure supplies are distributed to the appropriate resources
• Manage/monitor/procure office supplies, goods and services (e.g., process/reconcile invoices, travel and other expenses, payments, and/or reimbursements)
• Assist with and/or perform budget planning
• Perform emergency response team duties (e.g., Floor Marshal)
• Collaborate with facilities management (e.g., attend meetings; communicate impact) regarding potential changes/improvements to the office environment

ADM_Establish/Manage Relationships with Office Partners

• Demonstrate understanding of applicable business departments' operations, drivers, and/or procedures
• Communicate/work with vendors to obtain needed information, ensure prices are competitive, and/or identify potential cost savings opportunities
• Greet and direct internal and/or external partners (e.g., contractors; auditors; vendors) to appropriate locations and/or staff
• Maintain and/or communicate sensitive and/or confidential information in accordance with internal policies and procedures
• Consult/communicate with internal and/or external customers to identify and/or provide needed resources (e.g., tools; services) or resolve issues
• Research and/or provide needed information to respond to requests in a timely manner
• Establish relationships and collaborate with key internal and/or external resource personnel to facilitate office operations
• Provide coverage (e.g., phone; email; reception) for internal team members as needed
  

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

Colorado Residents Only: The hourly range for Colorado residents is $16.00 to $26.88. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.