Job Duties:

• Prepare reports, memos, letters, and other documents, using word processing, spreadsheets, web-based databases, and other technology and programs.
• Open, sort, and distribute incoming correspondence, including faxes, e-mails, etc.
• Ensure documents are mailed, faxed, signed, returned, and filed promptly and accurately.
• Perform general office duties such as ordering supplies, answering phones, and greeting guests.
• Copy, distribute and fax materials as requested.
• Keep office area orderly, clean, and free from clutter.
• Maintain adequate supplies, both office and medical.
• Prepare and schedule mail/package pick-up and delivery.
• Schedule meetings including, reserving space and ordering lunches as needed.
• Initiation and maintenance of medical records is a priority.
• Send workers’ compensation claims to appropriate persons.
• Preparing miscellaneous folders.
• Assist in preparing required material for staff and IDG meetings.
• Attend in-service meetings and other various meetings.
• Participation and marketing in public relations and community activities that promote the organization and its role as an effective member of the hospice and healthcare delivery system as well as customer service promotion.
• Must be available during normal work hours (unless previously approved by direct supervisor). Additional hours may be required to complete normal business functions and/or projects.
• Perform other duties as requested or required.

Qualifications:

Education:

• High School Diploma or equivalent required.
• Associate’s Degree in Office Management or related field preferred.

Experience:

• Previous clerical/administrative experience in an office setting required.
• Minimum of three (3) years’ experience in a Hospice/Healthcare setting preferred.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Knowledge of business management, governmental regulations, and Medicare Conditions of Participation (COP) standards.
• Ability to read and communicate effectively.
• Strong written and verbal skills.
• Basic computer knowledge.
• Should demonstrate good interpersonal and communication skills under all conditions and circumstances.
• Ability to foster a cooperative work environment.
• Team player with ability to manage multiple responsibilities and demonstrate sound judgment.
• Must be able to work flexible hours and travel between offices, facilities, etc.
• Must be a licensed driver with an automobile that is insured.
• Understand hospice philosophy and issues of death and dying.

Working Conditions

• Occasional exposure to difficult patients.
• Potential exposure to bloodborne and airborne pathogens.
• Stress level high due to multiple demands frequently occurring simultaneously.
• Physical surroundings generally pleasant and comfortable.
• Prolonged standing and walking required.