Job description

At the Grounds Guys® we believe in giving everyone a shot. There is potential for everyone to grow within an independently owned and operated Grounds Guys® franchise and make a career out of it in a culture that is as tight as family. We are a Veteran and Family owned and operated business and very proud of that.

Our Drive
We show that we care by putting the needs of our Customers first, by always having a positive and helpful Attitude, and by treating everyone and everything with Respect. By living our code of values we Enjoy life in the process.

What we are looking for
Candidate with a good attitude that can assist ownership in growth and organization. The ability to learn the systems we have in place to assist in this roll quickly. The ability to be creative and make the Grounds Guys a better place to work for all team members.

You are a key team member and usually the first point of contact for both new and existing clients. You support the work of management and other staff. You perform administrative and office support activities for the Management Team.

Responsibilities include

• Providing frontline support through various channels to include telephone, email, social media, and marketing dashboard
• Communicating with Management, Team Leads, Leads, and both new and existing clients
• Processing requests from new leads and existing clients
• Scheduling Consultation appointments for new leads, sending Reminder and Follow Up emails, and completed Estimates
• Knowing our products inside and out to enable you to answer questions
• Keeping records of client interactions, comments, and complaints
• Responding and acknowledging customer feedback including compliments and complaints and assisting with resolution
• Ensuring customer satisfaction and providing professional customer support
• Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, thrive in fast moving environments, and are able to manage time to effectively to meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis. You have a minimum of two years admin experience. You have strong written and verbal communication skills. You are detail-oriented with strong data entry skills. You have a positive and friendly personality. You are a team player who can work independently.

Work week: M-F 9-5
Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Compensation: 17.00 - $18.00 DOE

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Pflugerville, TX 78660: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Pflugerville, TX 78660

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