Job description

Job Details

Position Title: Appliance Sales Associate

Job Status: Exempt, Full-time

Reports to: Sales Manager

Salary: Base pay plus commission

Location: Colorado Springs, CO

Job Summary

The Appliance Sales Associate is responsible for enhancing the experience of guests and driving profitable sales of home appliances by providing proactive consultative sales assistance and support to customers, achieving department standards and goals, and performing sales-support activities to maintain a clean, orderly and well-merchandised sales floor for conducting sales activities.

Duties and Responsibilities

• Takes ownership of enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions.
• Completes required training in the expected timeframe and participates in ongoing learning opportunities.
• Maintains current knowledge of merchandise lines, product features, benefits and availability, and, if applicable, delivery, installation and/or service options, to respond to customer needs.
• Processes customer transactions in the ERP System (NetSuite), including sales, returns, exchanges, etc. in accordance with authorized procedures.
• Fully optimizes credit, warranty, and gift card opportunities.
• Meets or exceeds associate contribution/department productivity standards.
• Partners with other selling and sales support associates and operations support to provide superior customer service (i.e., locate merchandise, assist customers, answer phones, process payment for sales orders, etc.).
• Adheres to merchandise protection standards.
• Uses basic internet navigation to access and print information/reports.
• Performs other duties and projects as assigned.

Requirements/Abilities

• Understands website navigation and proactively leverages technology in order to facilitate the customer experience.
• Knowledge of home appliances.
• Outstanding verbal, written and communication skills.
• Exceptional negotiation and closing skills.
• High level of ownership, accountability and initiative.
• Self-Motivated, team player and results-driven.
• Passion for providing strong customer service.
• Must be able to read and write in English.

Education & Experience

• Possess a high school diploma or GED equivalent certification.
• Previous sales experience required.
• Previous experience in the home appliance market preferred.

Physical Requirements

• Ability to stand and walk for long periods of time.
• Occasional sedentary work that involves sitting/standing.
• Light work that includes moving objects up to 20 pounds.

Working Conditions

• Varied shifts which may include evenings and weekends.

Job Type: Full-time

Pay: Up to $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Experience:

• Sales Experience: 2 years (Required)
• home appliance market: 1 year (Preferred)

Work Location: In person

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