Job description

Role:- Application Support Analyst

Location:- Jersey City, NJ

Fulltime / Permanent

Key Responsibilities:

• Provide best-in-class application support to a geographically diverse user base.
• Communicate clearly and concisely - executive presence for dealing with internal senior management as well as end user empathy to resolve issues and queries in a timely fashion.
• Strong process awareness and ability to manage incidents, problems, and end user escalations.
• Prioritize criticality of the requests within the shift ensuring important requests are given due priority.
• Liaise with partner support teams for request processing and escalations.
• Collaborate effectively with colleagues globally, sharing information and knowledge effectively.
• Strong leadership skills and ability to mobilize and influence teams, both internal and external that are not in direct reporting line.
• Fully understand and comply with all audits, regulatory and compliance directives.
• Train other team members and build knowledgebase to effectively support the business.

Qualifications:

• Bachelor’s degree or equivalent experience
• Experience and/or knowledge of financial & banking industry is a plus.

Knowledge/Experience:

• Must have 8-10 years of experience business analysis or supporting Enterprise Applications
• Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
• Demonstrated ability to learn new business concepts quickly.
• Demonstrated ability to succinctly summarize issues/communicate to senior business stakeholders and Sales team.
• Demonstrated ability to monitor, analyze and debug issues in a fast-paced, mission critical production environment.
• Demonstrated ability to query SQL/noSQL database, comprehend XML/JSON formats to perform L3 level analysis of production issues.
• Demonstrated ability to work off application logs independently.

Competencies:

• Excellent verbal, written and interpersonal communication skills.
• Ability to think clearly, analyze and resolve problems with good judgment.
• Ability to work at strategic and tactical operational levels.
• Ability to promote positive work environment.

Job Type: Full-time

Pay: $105,000.00 - $110,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Jersey City, NJ 07310: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Application support: 10 years (Required)
• e-Trading Client Services: 4 years (Required)

Work Location: Hybrid remote in Jersey City, NJ 07310

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