Position Title: ASERAP Bilingual Application Specialist

Supervisory Relationship:Director of Client Services

Organization General Description:

The Resurrection Project’s mission is to build trusting relationships to educate and propel individuals, immigrants, and families to achieve their social and economic aspirations, stable homes, and equitable participation in their community. Our vision is that families and individuals have the increased capacity to reach their goals and improve their socio-economic status.

Purpose:

TRP’s Community Wealth Building Pillar builds financial empowerment and lays the foundation for economic vitality so individuals and business owners can directly invest in the community and have a visible stake in its destiny. Individuals and families are placed on the path of financial stability through financial coaching, homeownership education, foreclosure prevention, and access to affordable and appropriate financial products. TRP has a designation as a Community Development Financial Institution (CDFI) and is a managing real estate broker. These services are integrated in a branded experience titled Full Circle Homes

General Job Description:

In support of its mission, The Resurrection Project seeks a ASERAP Bilingual Application Specialist for the Asylum Seeker Emergency Rental Assistance Program (ASERAP), a grant assistance program designed to support tenants who have recently migrated to Chicago in paying rental assistance to landlords for more permanent housing. The ASERAP Bilingual Application Specialist will be the point of contact for applicants and requires excellent communication skills. Works with tenants and landlords to complete applications and review for completeness, requests additional documents, and may check for duplication of benefits. He/she will be responsible for meeting with Asylum Seekers at least twice per week at hotels and/or shelters.

The ASERAP Bilingual Application Specialist is a member of the ASERAP team and the Community Wealth Building Pillar and works with other staff to further TRP's mission through the promotion of financial capability, sustainable homeownership, and wealth building.

Job Duties and Responsibilities:

• Work directly with applicants (tenants and landlords) to ensure that all applications are complete with supporting documentation.
• Maintain knowledge of ASERAP program and assist with completing applications for new and current applicants as well as answer questions around the program.
• Work one on one with applicants to submit complete applications and listen to applicants’ feedback to resolve any issues or conflicts.
• Check for duplication of benefits that applicant may have received through other Emergency Rental Assistance Programs via the State of Illinois portal.
• Monitor all incoming data in Unqork software platform.
• Maintain data integrity and reporting systems to effectively track client and application progress; adhere to all guidelines related to confidentiality of files and records.
• Build, maintain, and encourage a productive working relationship with all staff members.
• Maintain required job skills and core professional competencies.
• Attend and participate in required educational programs and staff meetings.
• Perform other duties as assigned.

Essential Knowledge and Skills:

• Two years’ experience in customer service, housing counseling, case management, community development, or any related social field.
• Ability to adapt to new systems and processes.
• Bilingual in English and Spanish is required.
• Demonstrated ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.
• Ability to communicate instructions to clients; questions and inquiries must be sufficiently addressed to avoid confusion and misinterpretation.
• Excellent verbal and written communication, including the ability to listen well, convey thoughts clearly, and work effectively as a team member.
• Excellent organizational skills and the ability to prioritize multiple tasks and duties.
• Proficient knowledge of MS Office and Internet required; Smartsheet.
• Highly motivated and demonstrated ability to work independently as well as part of a team, problem solve, and be persistent.
• Adhere to highest ethical standards.
• Attention to details.

Special Working Conditions and Demands:

• Willingness to work flexible hours as needed; evenings and weekends required.
• Access to a car, valid driver’s license, and ability to travel within the metropolitan area.

Position Classification: Full-Time, Exempt

Updated By: Director of Client Services

Preparation Date: 03/27/2023

Statement of Equal Opportunity:
The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, language (any language use not related to job duties), or any other status protected by applicable federal, state, or local law.

Application Instructions:

Please send resume and cover letter by email or mail. No phone calls please.

Contact Information Email:

Email: trpjobs@resurrectionproject.org

Mail: Human Resources, 1805 South Paulina, Chicago, IL 60608