Job description
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. To be successful in this role, you'll need management skills and experience in both the front and back of the house. We want you to know how to oversee the dining room, check in with customers, and balance seating capacity. Back-of-the-house management experience is also essential, as you'll hire qualified Cooks and Wait, Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities:
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality and research new vendors.
- Organize and supervise shifts.
- Appraise staff performance and provide feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils, and cleaning products.
- Ensure compliance with sanitation and safety regulations.
- Manage the restaurant's good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Create detailed reports on weekly, monthly, and annual revenues and expenses.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads).
- Train new and current employees on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations.
Qualifications:
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
- Proven customer service experience as a manager.
- Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait for staff.
- Familiarity with restaurant management software
- Strong leadership, motivation, and people skills.
- Acute financial management skills.
- BS degree in Business Administration; hospitality management or culinary schooling is a plus.
About S&B's Burger Joint:
S&B's offers the best burgers & sliders in OKC (multi-award winning!) with an array of unique flavors that you won't find anywhere else. Not in a burger mode? Try hand-breaded chicken tenders, delicious fresh salads, as well as Keto, Vegan & Gluten-Free options. S&B's is sure to please any appetite! Don't forget about dessert - S&B's serves up nationally recognized Over-the-Top Milkshakes. With a full bar featuring hand-crafted signature cocktails, famous Bloody Marys made with house mix & infused vodkas, craft beer, and more - your meal at S&B's will be completely delicious from start to finish! Catch the Good Vibes when you Hit The Joint!
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