Job description
R10013843 Assistant Manager - Savannah, GA (Open)
EDUCATION and/or EXPERIENCE:
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Location:
Savannah, GA - Filling industrial
How will you CONTRIBUTE and GROW?
The Assistant Manager position takes direction from the Branch Manager and is responsible for the management of the Route Drivers and Customer Deliveries for the Branch. The Assistant Manager shares responsibility with the Branch Manager for safety management, driving sales activity at the retail store, development and retention of staff, facility maintenance, and the overall efficient, effective cost management of the branch while complying with all regulatory agencies and requirements including, but not limited to OSHA and FDA, and Airgas USA, LLC policies and procedures (including SOPs) at the facility. In the absence of the Branch Manager, the Assistant Manager will supervise all of the branch personnel to include Inside Sales and Administration.
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
Safety and Regulatory Compliance
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Demonstrates and ensures staff alignment with Airgas Safety Pledge and 12 Life Saving rules.
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Exemplifies, promotes and develops safe work behaviors. Provides coaching to improve associates safety behaviors resulting in an improved safety culture.
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Performs safety incident investigations recommending corrective actions to eliminate recurrences.
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Ensures all applicable regulatory (OSHA, FDA, EPA, DOT) requirements are met and applicable training and recordkeeping is performed to meet departmental and location deadlines.
Personnel / Personnel Development
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Provides supervision of direct reports in accordance with the organization’s policies, procedures and applicable laws.
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Ensures sufficient operations staffing levels; works with the Human Resources Department to develop recruitment, staff development and retention strategies.
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Delegates duties and responsibilities when appropriate for increased business efficiency and staff development.
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Major accountabilities include interviewing, hiring and training associates, planning, assigning and directing work; managing performance; addressing complaints and resolving problems.
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Ensures subordinate matters/concerns are effectively handled.
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Consults with Human Resources regarding personnel issues including coaching, counseling and performance management.
Customer Service
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Ensures all customers receive superior quality customer service from branch associates.
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Ensures customer inquiries are promptly and courteously handled, providing follow-up to ensure complete customer satisfaction.
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Oversees completion of sales-related paperwork (shippers, invoices, cylinder audits, month end reports, etc.) in a timely manner.
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Promotes increased sales activity at the retail store (walk-in business).
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Assists with inventory management at the branch.
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May assist outside sales representatives in all areas, including but not limited to preparing quotes, maintaining all literature required, providing customer follow-up, and gathering sales leads.
Business / Facility Management & Support
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Assists the Branch Manager with branch operation and profitability, including appearance, cleanliness, functionality of facilities, sales maintenance and growth, safety, customer service, community relations, and leadership of personnel.
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Generates daily shipments using TRIPS; downloads to driver handhelds for routing.
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Reviews and references monthly dashboard results when making business decisions.
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Assists the Branch Manager with maintenance of the branch and scheduling and execution of preventative maintenance; including company vehicles (trucks, forklifts, etc.)
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Adheres to a sustainable process for operational files and records; completes all required paperwork accurately, timely and in compliance with various company policies and procedures, to ensure full regulatory compliance.
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Continuous improvement of all applicable safety, environmental, quality and compliance programs.
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Are you a MATCH?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Demonstrated ability as a highly motivated individual to create and execute action plans that drive business improvement in key metrics.
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Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention to detail.
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Ability to work independently and under some pressure to meet deadlines.
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Must be able to work with a wide variety of people with different personalities and backgrounds.
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Demonstrated knowledge of all order entry, data research and computer skills necessary to service customers and suppliers.
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Demonstrated understanding of products, services and associated technologies, or the willingness/ability to learn.
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Must have demonstrated knowledge and ability for using basic leadership skills to effectively engage and manage a staff.
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Demonstrated financial acumen.
EDUCATION and/or EXPERIENCE:
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Associates’ Degree in Business, Management, Accounting or related field, or equivalent combination of experience and/or training and education required.
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Supervisory experience with demonstrated ability to effectively manage a wide array of personnel issues, such as coaching, disciplinary action, performance reviews, etc.
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Demonstrated retail experience with a focus on providing superior customer service and improving sales.
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Experience in the welding/safety supply industry is a plus.
COMPUTER SKILLS:
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Basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
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Demonstrated ability to accurately enter data from various forms.
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SAP knowledge and experience is a plus.
TRAVEL REQUIREMENTS:
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Occasionally (1-33% of work time.)
COMMUNICATION and/or CRITICAL THINKING SKILLS:
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Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
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Ability to write routine business reports and business correspondence in English.
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Ability to effectively present information and respond to questions from employees and/or customers.
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Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and product literature using the English language.
MATHEMATICAL SKILLS:
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Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
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Ability to compute rate, ratio, and percentages.
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click
here
to view the EEO Know Your Rights poster and
here
to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request by contacting Human Resources at 844-myHR4AG (844-694-7424).
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by phone at 844-myHR4AG (844-694-7424) or by email to
us-accommodationrequest@airgas.com
.
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