Team Rubicon (TR) is seeking an Associate, Client Services (Kentucky). The Associate, Client Services (Kentucky) will assist in the delivery of our Rebuild Operations. This will require strong customer service skills, peer-to-peer communication, conflict resolution, and a demonstrated ability to lead from both a strategic and operational perspective. The Associate, Client Services will be responsible for serving as an advocate and liaison from outreach to potential clients, intake, eligibility review, approval, support during construction, and ultimately welcoming clients home.

Every day will be a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. This position reports to TR's Manager, Client Services and is based out of Western Kentucky (preferred, but not limited to: Mayfield, Princeton, Dawson's Springs, and Bremen).

Duties:

• Conduct outreach to prospective clients and other organizations that may provide referrals; identify & interview prospective clients and assist them in completing the application process
• Track detailed progress, challenges, and communications according to guidance and systems of record
• Develop and maintain constant and consistent communication with the rebuild client informing and educating them through all touchpoints of the experience
• Develop and maintain rapport with volunteers, acting as a liaison between regional members and members at Team Rubicon's Los Angeles Headquarters
• Provide support in identifying new capability opportunities within the scope of Rebuild efforts and report accordingly
• Develop and maintain partnerships and relationships across sectors and act as an advocate for those affected by disasters

Experience and Background:

• Bachelor's degree in social work, disaster management, business administration, or related field; or equivalent experience
• 2-3 years of relevant experience in the military, non-profit, or emergency management community
• Preferred: experience in customer service, social services, CRM tools, and demonstrated experience using data and research to advice organizational decision making

Special Requirements:

• This is a full time, remote role and the position will be based out of Western Kentucky (preferred, but not limited to: Mayfield, Princeton, Dawson's Springs, and Bremen. Familiarity in these geographic areas is necessary) (relocation expenses not provided)
• The person filling this position may be required to complete training courses as recommended and made available by Team Rubicon
• This role requires deployment to disaster operations 1-2 times a year
• This role requires up to 25% travel

Job Type:

• Full-time, salary, exempt

Job Tier:

• Associate

Pay Range:

• $43,000 - $53,000 per year

Cultural Principles:

• Mission First, Greyshirt Always: Anyone joining TR must understand that our mission to provide disaster response comes first
• Step into the Arena: TR needs leaders who aren't afraid to dare to be great
• Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity
• GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation
• Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need
• Adults Only: Every team member is an adult until proven otherwise
• Your Mother's A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship

Perks of the Team:

• Unlimited PTO
• Matching 401k contributions up to 4% (No vesting requirement)
• 100% company-paid health benefits for employees and their dependents
• Professional development, leadership development and events/conferences
• Annual National Volunteer Leadership Conference
• Annual Staff Leadership Conference
• Paid time off to volunteer with the non-profit of your choice
• Generous holiday schedule (including a paid week off between winter holidays)

The health of our staff and volunteers is a top priority for Team Rubicon. We require all new employees to be fully vaccinated against COVID-19 or to obtain an approved exemption as an accommodation. If you are not willing to be vaccinated, your offer will be rescinded unless Team Rubicon approves a valid exemption and reasonable accommodation for qualifying religious or medical reasons (or for other categories protected by applicable law). This policy is intended to comply with all state and local laws, including all applicable equal employment opportunity laws.

Learn more about Team Rubicon:

• Website: TeamRubiconUSA.org
• Facebook: Facebook.com/TeamRubicon
• Twitter: @TeamRubicon

Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.