Job description
General Summary
The Associate Online Merchant is responsible for product speed to site and product information accuracy. The AOM will ensure consistency of product attribution using customer facing lens as guidelines as well as ensure that SEO benefits are maximized. This role is the conduit between multiple teams within the organization to ensure the best end to end process is meeting DSW standards.
Reports to: Manager, Online Merchandising
Essential Duties and Responsibilities:
Develop, own, and execute seasonal product attribution guidelines to accurately place assortment in proper categories and soft filters
Ensure speed of product to site through consistent attribution and activation of all new products and ensure product is available for purchase in applicable categories
Communicate merchandise status updates using existing tools to all relevant cross functional partners
Partner with Online Merchandisers to learn the foundational aspects of online merchandising – including merchandising of categories and digital analytics
Analyze and investigate low product review ratings and determine accurate resolution to drive strong sales utilizing Bazarvoice platform
Understand overall digital business and company-wide merchandise strategies
Collaborate with the online merchandisers to provide category-specific insights for the weekly recap
Examine merchandising strategies of key competitors and best in class on-line retailers to understand emerging trends
Ensure product accuracy by running daily exception reporting and analyzing opportunities
Leader in testing new site enhancements for product information systems, etc. This is done in partnership with the online merchant
Identify and optimize inefficiencies to streamline cross-functional end to end processes
Conduct weekly site audits to ensure product attribution accuracy and drive a best-in-class customer experience
Identify problem issues prohibiting customer transactions
Required Skills:
Detail-oriented with excellent organizational skills
ATG or ecommerce knowledge
Aptitude to learn & develop business acumen
Demonstrated strong problem-solving skills
Excellent written and verbal communication skills
The ability to meet aggressive deadlines
Ability to thrive in a fast-paced environment
Highly motivated, willing to work in a growing business that is still defining processes and building teams
Ability to multi-task and prioritize effectively
Demonstrated ability to take initiative and show ownership of projects and processes from start to finish
Ability to interact with team members and cross functional partners at all levels- Ability to lean new systems and processes
Competencies
SETTING GOALS – Creates and follow effective plans. Anticipates risks, creates contingency plans. Aligns plans with goals. Allocates adequate resources. Accepts and supports change. Willing to take risks and suggests new ideas, approaches. Takes initiative. Seeks out learning activities.
WORKING WITH OTHERS – Clearly articulates own, other’s goals. Promotes a team atmosphere by demonstrating humility and respect. Builds effective relationships, relates well to others. Delivers and responds to feedback in a constructive manner. Considers multiple perspectives. Handles conflict, pressure, uncertainty and adapts independently. Meets commitments. Dedicated to working with business partners on their expectations.
GETTING RESULTS – Personally accountable for work performance targets and achieving results. Prioritizes well. Anticipates and handles obstacles effectively. Makes good, timely decisions. Can simply and process complex problems. Understands underlying issues and addresses root causes. Meets deadlines, works until finished.
Minimum Experience:
1-2 years of digital, marketing or merchandising operational experience.
PC proficient in MS office suite – including MS Word, Excel, PowerPoint, and Outlook
Preferred Qualifications:
Experience with the ecommerce(sitecore/discover) and CMS platforms (strappi) a plus- Experience with Adobe Analytics
Minimum Education:
BA/BS degree required
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