The Customer Service Representative you will be taking service-related calls for all our dealerships in a high-volume environment. You will be the first voice for Sheboygan Auto customers calling in to make appointments or ask Service-related questions, so we are looking for a customer service expert to join our team!

Customer Service Duties and Responsibilities

• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team, confirming scheduled appointments and rescheduling missed appointments.
• Perform outbound follow-up calls for due and overdue service clients, scheduling calls and any additional outbound calls requested by management.
• Keep current with service updates, including open recalls, specials, direct mail pieces and recall notices from the manufacturer
• Utilize our current software to search for answers to clients' questions prior to transferring the phone call to a Service Advisor.
• All other duties, tasks and/or projects as assigned

Customer Service Requirements and Qualifications

• High school degree or equivalent
• Customer service background
• Strong computer skills (preferably dual screen)
• Desire to develop a solid understanding of product information related to all dealerships, vehicles, and maintenance/repair services provided by service departments
• Previous call center experience a plus

Benefits

• Medical, Dental, and Vision
• Life Insurance
• Disability, Cancer, Accident Insurance
• 401K with company match
• Paid Vacation
• Paid volunteer time
• Paid training
• Employee referral program
• Continuous ongoing training and development
• Employee discounts on products and services
• Professional work environment
• Develop employees to promote within
• Community involvement
• Employee Benefit Fund
• Summer picnic, holiday party, monthly store contests
• A compassionate, driven team that treats you like family and emphasizes open communication

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.