The Fenton Family Dealerships were founded over 30 years ago by Bill Fenton. We have expanded to all of the greater Monadnock area! We are committed to the communities we serve and are proud of our philanthropy and volunteer involvement. This commitment has allowed us to grow and become the regions premier group for automotive sales, service, and parts. This community minded mindset extends to our team members as well. We are invested in our people and want to invest in you!

Come lead our winning team at Subaru of Keene!

General Manager Responsibilities:

• Grow service and sales, support other business lines to meet team goals
• Manage daily performance in sales, consignments, appointments, conversions, follow-ups, reviews, and other key performance indicators
• Lead your teammates with a professional management style that promotes enthusiasm, productivity, accountability, and superior guest-service
• Train and develop teammates surrounding sales and service process
• Collaborate with your team to establish and achieve service-level, sales, consignment and teammate satisfaction goals for the store
• Identify ways to independently solve problems, present solutions, and make decisions
• Provide and receive feedback and proactively seek professional growth and training opportunities
• Ensure every guest receives the highest possible level of service
• Operate with the highest level of integrity in every situation
• Represent our core values of customer service, integrity, and transparency
• Learn and adhere to the Rosenthal Automotive Policies and Procedures.
• Build and maintain customer relationships.
• Manage new and pre-owned inventory and perform trade appraisals.
• Forecast and meet daily, monthly, quarterly, and yearly sales goals and objectives.
• Work closely with other department managers to ensure cooperation and teamwork throughout the dealership.
• Hire, train, motivate, counsel, and monitor the performance of all employees within your department.
• Guide all salespeople in setting their objectives on a short- and long-term basis while maintaining accountability by conducting one-on-one customer follow up.
• Ensure that all customers speak with a manager before leaving the dealership when possible and help finalize a sale when necessary.
• Assist in developing programs of improvement for those salespeople who are failing to reach their objectives.
• Monitor the CRM system to guarantee that all customers are followed up with and fully satisfied with their experience.
• Utilize software and technology throughout the sales process, for daily reports, and managing and maintaining vehicle inventory.
• Understand manufacturer's programs, special rates, rebates, and incentives which are ever evolving.

General Manager Qualifications:

• General Management experience preferred but not required
• General Sales Manager with 5 years of experience encouraged to apply
• An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
• Leadership qualities that will facilitate a cohesive, successful sales and service department
• Professional personal appearance
• Excellent written and oral communication abilities
• Process and detail oriented with developed organizational skills
• Confident in ability to work under pressure and prioritize
• Ambitious and possess a desire to learn and grow within our company

What we offer:

• Medical Insurance - Offering 2 affordable plans to choose from
• Dental Insurance - Preventative, Basic & Major services
• Flexible Spending Accounts
• Voluntary Life Insurance, Short and Long-term Disability Plans
• 401k Retirement plan with a company match up to 3% and company paid Retirement Accumulation Insurance (Life)
• Company Paid Life insurance - 1 x employee annual earnings
• Paid Time Off Accrual Program
• Paid Holidays
• Discounts on company products and services
• Wellness Fair - offering Flu Shots & Free Onsite Services to Employees and Immediate Family
• Training, Incentive and Referral Programs
• Community Giving Service Opportunities
• Safety Programs and Workers Compensation Compliance including our no lost time luncheons
• Frequent Department Team Building events and luncheons

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  Qualified candidates must have a valid driver's license

EOE