**BONUS OPPORTUNITY ELIGIBLE**

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

Jefferson Center is looking for a positive, customer service focused person with exceptional administrative skills to assist clients and staff in an Administrative Support role. To be bilingual in Spanish is required. The Administrative Support team assists clients and staff at the front desk at an office, answers a multi-line phone system through the Call Center, and assists with administrative projects including caseload management.

This is a position that works at the Independence office located in Wheat Ridge, CO. Office hours are 8:00-5:00 Monday- Thurs. On Friday, the office is closed, and staff works remotely. The ability to float to assist at other offices within Jefferson County depending on staffing needs is required. The ideal candidate will enjoy working in an environment that supports strong customer service and a wide variety of administrative tasks.

Essential Duties:

• Excellent customer service and communication skills.
• Will provide services in Spanish and English.
• Assist clients, visitors and staff positively and with a cheerful disposition.
• Support Front Office, in-person operations.
• Ability to work remotely with internet connection that supports the technological needs of the Call Center and administrative operations.
• Answer and support the Center-wide multi-line phone system.
• Use technology including Zoom to support virtual operations.
• Ability to work a flexible schedule Monday – Friday from 7:45 a.m. – 5:00 p.m. independently and with little supervision.
• Strong decision-making skills.
• Initiate and maintain effective interpersonal relations with consumers, peers, staff and the public exhibiting courtesy, enthusiasm, flexibility and a spirit of cooperation.
• Timely and thorough response to phone calls, email and other requests from consumers and staff.
• Collaborate with various departments to insure a cohesive work environment.
• Schedule client appointments utilizing computerized scheduling.
• Utilize Electronic Health Record.
• Float to support the Jefferson Center onsite operations providing front office support to various locations.
• Attend mandatory meetings and training. To be compliant with individual training plan.
• Reliable transportation.
• Other duties assigned.

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Education, Knowledge, Skills & Experience Required:

• High School Diploma or equivalent plus 1 year of relevant work experience.
• Bilingual in English and Spanish required. Language proficiency level will be determined by an English and Spanish language testing at Jefferson Center.
• Previous work experience in customer service required
  
• Answering a multiline phone system desired
• Working with a virtual platform such as Zoom and Teams is highly desirable.

Salary Grade 8 - Additional 10% salary differential for Bilingual services

• $32,700 to $43,100 ($15.72/hr - $20.72/hr)

• Salary is based on years of total related experience.
• Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

**BONUS OPPORTUNITY!! $1,000 bonus paid out on one month anniversary. ** Based on full time (40 hours/week). Prorate if less than 40 hours/week. Must work a minimum of 20 hours/week to be eligible for bonus. Current Jefferson Center employees not eligible for sign on bonus*

Benefits Include:

• Flexible scheduling options and remote work options for eligible positions.
• Relocation assistance, up to $1,500, for out of state candidates willing to relocate to Colorado.
• Medical (Kaiser or Cigna), Delta Dental, and EyeMed Vision insurance plans
• Life, LTD/STD, and malpractice insurance paid by Jefferson Center
• 401(k) plan with matching employer contribution and 403(b) option
• 15% Wellness Discount on medical insurance plans for participating employees
• 1 Paid Wellness Hour per week (based on FTE)
• Health Insurance Reimbursement up to $125 per month
• Generous Paid Time Off plus 13 paid holidays per year
• Employees with 1 year of service are eligible for Supplemental Parental Leave up to 60 hours (based on FTE)
• Extended Paid Bereavement Leave up to 20 days
• Trauma Informed Care Leave
• Tuition Reimbursement after one year of employment
• Clinical License application fee reimbursement
• Public Service Loan Forgiveness eligibility and Colorado Health Services Corps loan repayment plan options for participating employees & eligible sites.

COVID-19 Vaccination or an approved medical or religious exemption is required for employment with Jefferson Center for Mental Health. Newly hired employees must be fully vaccinated (Received final dose of an authorized COVID-19 vaccine regimen) and provide proof, or have an approved medical or religious exemption, prior to their first day of employment. Information on how to request an exemption will be provided at the time of offer.

Education

• High School or better