Job description
Primary Purpose of Position
Provide exceptional food service, anticipate guest needs, and share the story behind the food and area with our guests. Let your genuine personality shine, while still adhering to our Ranch Standards in a casual setting.
Take food and beverage orders, retrieve, and serve alcoholic/non-alcoholic beverages and food orders to guests’ tables according to hotel specifications, courteously and efficiently. Assist in the maintenance of the restaurant area and equipment. Provide quality service.
Essential Duties and Responsibilities
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up of the restaurant/bar.
- Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, correct glassware and garnishes in the restaurant.
- Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of all menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Maintain complete knowledge of POS system and manual systems.
- Maintain complete and comply with all departmental policies/service procedures.
- Complete all opening side duties as assigned.
- Organize assigned station and ensure readiness before guest arrival.
- Review daily specials and maintain awareness of 86’d items throughout the shift.
- Take guests’ food and beverage order, utilizing suggestive techniques.
- Record order of guest following department service procedures.
- Retrieve all alcoholic beverages from the bar and serve to guests.
- Open and serve wine/champagne bottles by following department standards.
- Make all varieties of coffee in accordance with the departmental standards.
- Understand and anticipate guests’ needs, respond promptly and acknowledge all guests, however
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Handle guest complaints following procedures and ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service area.
- Guide the activities of the assigned assistant server, bus person and food runner to ensure optimum service to the guest.
- Total all charges and present guest checks; process credit card payment through the POS system; process cash payment through the bartender.
- Clean and reset tables immediately after a guest departs.
- Complete closing duties as assigned.
- Complete all closing reports as assigned and leave duty after reporting to a supervisor
Education/Experience
- 2-year experience as a fine dining server.
- Excellent knowledge of wines, spirits and beers
- Very good product knowledge – preparation and cooking techniques
- Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
- Food Handlers Certification.
- High school graduate or equivalent and some college.
- Certification of previous training in liquor, wine and food service.
- Ability to communicate in a second language, preferably Spanish.
- Any previous culinary training.
- Certification in alcohol awareness program
- Certification in CPR.
- Previous computer training on POS systems.
- Prior training in guest relations.
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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