Job description

Branch Manager

NurseSpring

NurseSpring, a dynamic team reimagining home health care and redefining staffing one nurse, one shift at a time, is seeking an experienced Branch Manager for its Jacksonville, FL location. Clients choose us because we don’t just provide service; WE SERVE – always going the extra mile to ensure our nurses, and those being cared for, are treated with compassion, dignity, and respect. The ideal candidate will commit to an “above the line" attitude, exceeding client expectations along with the underlying values of accountability, caring and excellence.

The Branch Manager is responsible for averaging a specified dollar amount in weekly sales. Sales will be maintained and strengthened through effective customer service, signing new profitable accounts, maintaining and maximizing existing accounts as well as recruiting, staffing and managing top grade field staff while exceeding customer and nurse expectations.

Our ideal candidate will possess the following principles and values:

• Someone who leads by example with a strong moral character, values, and appreciation for family, friends and neighbors who puts others before themselves
• A servant leader is especially needed because our caregivers need full support since they are delivering care to families’ loved ones, whether in a home or facility

• Positive disposition: Can-do attitude with a happy, joyful spirit
• Well-balanced: Heathy lifestyle, physically, spiritually and mentally who will effectively provide stability and support for our team and caregivers
• Team Player: Works well with a team of talented individuals in a family-like atmosphere who is compassionate about helping others
• Compassion: Show respect for others and their feelings
• Integrity: Do what you say you are going to do
• Personal Ownership: Become a part of the solution

Job Skills:

• Track record of experience in a related industry, preferred
• Ability to meet sales targets and production goals
• Results driven and customer focused
• Leadership and management
• Ability to build relationships
• A sense of urgency in meeting client needs

Responsibilities Include:

• Recruiting and retaining healthcare professionals through exceptional service
• Direct all operational aspects including customer service, human resources, administration, payroll and sales
• Meet goals and metrics
• Bring out the best of the branch’s team by providing training, coaching, development and motivation
• Address customer and employee satisfaction issues promptly
• Develop a new customer pipeline as well as maintaining and growing existing customer relations.
• Taking requests from clients and working to fill their needs with a true sense of urgency
• Documenting all incoming and outgoing communication for both clients and employees
• Establishing business development strategies to generate additional clients and revenue, including cold calling, scheduling appointments, and forming relationships with existing clients
• Participating in weekly meetings with the NurseSpring team to review progress, establish goals, and drive the revenue of the office
• Managing online recruitment efforts for field positions
• Ensuring the compliance of all personnel records for offices, including file audits and regular review/reporting of compliance standings
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration

Competencies:

• Excellent customer service and phone etiquette
• Knowledge of Microsoft Office
• Strong Customer Service Skills
• Above average keyboarding skills
• Listening, empowering and anticipating

Our highly committed team is looking to add a long-term partner, someone committed to excellence and team building. If you know you can make a difference, want to be part of an energetic, thriving business in healthcare and have an excellent can-do attitude, submit your resume to be part of this incredibly successful team.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have experience working in the healthcare staffing industry?

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 2 years (Preferred)

Work Location: In person

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