Description

The Community and Cultural Center (CCC) is currently seeking part-time teammates to join our team in providing excellent customer service. Teammates serve as Welcome Desk attendants and Building Coordinators at the Community and Cultural Center for day-to-day operations.

CCC Position Description
During Building Coordinator (BC) shifts, teammates assist in the daily operations of the facility, including room set-up and tear-down, monitoring events and facility guests, and light maintenance tasks. Teammates will open and close the facility on weekdays and weekends.

During Welcome Desk (WD) shifts, teammates serve as customer service attendants and complete customer transactions (recreation activity registration, facility rentals), greet and check-in facility guests, answer phone calls and emails, and perform administrative tasks (filing, copying). Teammates are entrusted to resolve issues in a timely and professional manner and are seen as key part-time teammates in our department.

Schedule and Work Location
This is a part-time position that will be scheduled weekdays, early mornings, evenings, and weekends between 15-20 hours per week.

We are currently seeking teammates who are available one to two shifts during the week and one to two weekend shifts every week. Weekday shifts may fall between 6:00am-10:00pm and weekend shifts between 6:00am-1:30am. Teammates are assigned to 3-5 shifts per week.

Application and Selection Process
If interested, please apply as soon as possible at www.morganhill.ca.gov. Submit an application and answer any supplemental questions. Please be advised that the position could close at any time.

Applications will be screened and those applicants determined to have the best experience, skills, and qualifications will be invited for an oral interview. Prior to appointment, applicant must authorize a reference check.

As a condition of employment, a background check must be completed, including fingerprinting for submission to the Department of Justice, as well as Tuberculosis (TB) screening.

Examples of Duties

• Set up and tear down rooms for rental customers, including: moving and arranging tables and chairs based on the provided set-up instructions.
• Set up and tear down sound equipment, projectors, and cables and cords.
• Answer phones and use computer software to communicate with customers and complete customer transactions (Word, Excel, Outlook, POS, ticketing software, and RecPro recreation software).
• Provide information about recreation and City activities to customers.
• Resolve customer issues in a professional manner with a customer first focus while adhering to policies and procedures.
• Communicate with management regarding issues, incidents or injuries that may occur.
• Ensure facility is properly secured each evening to safeguard the facility from theft and vandalism.
• Assist in minor facility maintenance and light custodial duties (clean spills, change light bulbs, restock restroom).
• Routinely walk through the facility and monitor customers and guests, without being intrusive, to ensure compliance with facility policies.
• Oversee scheduled activities throughout the facility and be visible and available to answer questions and provide assistance to users.
• Serve as both a Welcome Desk customer service attendant and a Building Coordinator when needed to ensure quality customer service at all times.
• Accurately complete daily facility checklist.
• Perform other duties as assigned.

Qualification Requirements

Must be able to work independently, often with limited supervision or direction; adhere to safety procedures, practices, and policies of the facilities and the City of Morgan Hill; establish and maintain effective working relationships with staff and the general public; communicate effectively, both orally and in writing.

Education & Experience:

• 
  Graduation from high school or equivalent.
• Previous customer service experience is preferred.
• Experience operating and setting up AV equipment is preferred.

Special Requirements:

• Applicants must be willing to work flexible hours, including evenings, weekends, and holidays.
• Applicants selected for the CCC must be available to work at least 1 weekday business hour shift (8-12:30p or 12:30-5:15p) and 1-2 weekend shifts (a 5.5 hour shift between the hours of 6am-1:30am).
• Must have knowledge of work safety practices and procedures.
• Applicants must be physically capable of sustained walking, standing, or climbing.
• Must be able to lift boxes, tables, and equipment weighing up to 50 pounds.
• Applicants must be willing to work outdoors in varying weather conditions.
• Applicants must follow current COVID-19 safety protocols.

Certification
Valid American Red Cross Adult and Child CPR and First Aid Certification is desirable (must be obtained in first 90 days).