Job description
Overview:
Provide overall support for the Fairview Medication Therapy Management (MTM) Department. Responsible for day-to-day business functions of the program. Manage office support activities, patient recruitment and scheduling, and various revenue cycle management activities to accomplish overall department goals. Operate as primary point of contact for MTM practitioners, patients and other healthcare professionals. Responsibilities/Job Description:
Receive, triage, and manage patient referrals received via phone, fax, and email in a timely manner. Effectively communicate status with referring provider, case manager, or payor as required.
Provide necessary outreach and patient recruitment to achieve patient engagement goals as specified by payor contracts. Complete scheduling process in Epic. Collect and report on necessary completion rate data.
Provide daily support to MTM practitioners and management in a timely manner. Complete schedule templating and time off requests in Epic, field billing and coverage related questions, and meet other day to day reporting and equipment/supply needs.
Assist with practitioner credentialing process to ensure payment of claims.
Utilize provider portals, MN-Its, and other insurance verification tools to verify MTM benefits for patients. Notify provider and patient, as needed, prior to visit and effectively document in Epic.
Conduct accurate billing of MTM claims in Epic. Perform charge review functions of MTM charges in Epic to ensure successful payment of claims and minimize write offs.
Manage client audit requests and prepare required documentation.
Provide effective training to interns and delegate work as needed to accomplish department goals Qualifications:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Are you looking to further your business experience in the health care field? We at MHealth Fairview are looking for you to join our amazing team at our Kasota location located in Minneapolis! This benefits eligible position is a
1.0FTE (80hours/ 2weeks) on the day shift!
Provide overall support for the Fairview Medication Therapy Management (MTM) Department. Responsible for day-to-day business functions of the program. Manage office support activities, patient recruitment and scheduling, and various revenue cycle management activities to accomplish overall department goals. Operate as primary point of contact for MTM practitioners, patients and other healthcare professionals.
Provide superior customer service to all internal and external customers.
Receive, triage, and manage patient referrals received via phone, fax, and email in a timely manner. Effectively communicate status with referring provider, case manager, or payor as required.
Provide necessary outreach and patient recruitment to achieve patient engagement goals as specified by payor contracts. Complete scheduling process in Epic. Collect and report on necessary completion rate data.
Provide daily support to MTM practitioners and management in a timely manner. Complete schedule templating and time off requests in Epic, field billing and coverage related questions, and meet other day to day reporting and equipment/supply needs.
Assist with practitioner credentialing process to ensure payment of claims.
Utilize provider portals, MN-Its, and other insurance verification tools to verify MTM benefits for patients. Notify provider and patient, as needed, prior to visit and effectively document in Epic.
Conduct accurate billing of MTM claims in Epic. Perform charge review functions of MTM charges in Epic to ensure successful payment of claims and minimize write offs.
Assist with various other revenue cycle and workqueue activities.
Manage client audit requests and prepare required documentation.
Provide effective training to interns and delegate work as needed to accomplish department goals
Required
Education
- Associate Degree and/or equivalent experience
Experience
- Computer proficiency in Microsoft Office suite and one year previous direct customer service (or related) support experience.
License/Certification/Registration
Preferred
Education
- Bachelor’s Degree
Experience
- Three to five years business line and/or project management experience
- Proficiency in Epic, Excel
- MTM processes knowledge
License/Certification/Registration
Additional Requirements: Excellent customer service and phone skills, proficient in the English language, excellent attention to detail, positive attitude, ability to follow-through, flexibility in scheduling and excellent organization and communication skills. Excellent computer skills and ability to anticipate needs and achieve results.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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