Job description
Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 23 different franchises and over 800 employees. We have a strong presence in the Chicagoland area with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.
We are currently searching for an experienced Customer Service / BDC representative to join our team as a supervisor. You would report directly to the BDC director and be responsible for over 20 BDC reps. We need a seasoned individual that is customer focused and driven by success. This truly is a rare opportunity and a career position for the right candidate. Leader Automotive Group continues to grow and there will be ample opportunity for development, growth and potential advancement.
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Health, Dental & Vision Insurance
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BCBS Health & Wellness Discounts/Programs
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Life Insurance
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401(k)
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Paid time off / Vacation
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Growth / Advancement Opportunities
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Employee Vehicle Purchase Policy
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Above Average Industry Pay
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Publicly traded organization / stability
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Employee referral bonuses
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Handles incoming phone calls
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Responsible for upcoming Events
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Administer target emails, campaigns, and newsletters
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Handle lease returns and renewals
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Handle leads and appointment setting
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Conduct parts and service retention marketing
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Conduct internal CSI calls and emails
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Resolve and manage dealer's reputation issues
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Turnover deals that involve internet customers
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Provide updated marketing pricing data to management and other staff members
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Set appointments for prospective and current customers to meet with a member of the sales or service team
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Manage high volume of customer inquiries through phone, email, text/chat per sales and service
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Update client information in our CRM Report daily
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Follow-up with existing customers
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Follow-up with prospective customers
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Follow-up with missed/cancelled customers
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Ensure Customer Satisfaction
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Product knowledge/function is key with all the different vehicles on a daily basis
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Maintaining daily contact target/appointment target
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Must be able to contribute to positive team environment
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Successful Customer Care Representatives MUST have excellent telephone skills
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Self-motivated and energetic
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You as the Representative must have the ability to instantly build rapport with the customer
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A friendly/professional demeanor with excellent written and oral communication skills
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You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
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Strong organizational skills with the ability to multitask and meet daily goals
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Follow up with customers effectively
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Cold calling/Call center skills
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