Business Support Analyst

Full Time
Saint Petersburg, FL 33716
Posted
Job description

The Analyst position will support and contribute to enhancements to the recruiting infrastructure for RJFS. The analyst assists development and testing of critical onboarding and workflow software, execution of operational and administrative responsibilities and ensuring effective communication with internal and external recruiting partners. This role requires excellent organization, communication, and problem-solving skills. The ideal candidate is detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities:

1. Facilitate and document notes from meetings with business development teams, internal business, and support partners.

2. Coordinate and communicate with internal departments and external partners to ensure effective collaboration and information exchange.

3. Develop innovative approaches and solutions to complex business needs.

4. Assist in the development and testing of onboarding and workflow software:

a. Collaborate with the team to develop test plans, scenarios, and use cases to ensure the software meets functional, performance, and usability requirements.

b. Execute tests, analyze results, and report findings to the team for resolution of defects.

c. Provide feedback on the software's functionality and user experience and recommend improvements as needed.

5. Develop and produce management reports and presentations for varied audiences.

6. Conduct research and gather market information to support decision-making and strategic planning.

7. Manage special projects and ad-hoc assignments.

Qualifications
Knowledge, Skills, and Abilities:

Exceptional verbal and written communication skills.

Strong organizational and time management skills with the ability to multitask and prioritize effectively.

Understanding of software development and testing methodologies is a plus.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with collaboration tools as well as project management software.

Familiarity with onboarding and workflow software systems is a plus.

Experience with process improvement and development of integrated tools is a plus.

Proactive, resourceful, and able to work independently while also being a strong team player.

Educational/Previous Experience Requirements:

Bachelor's degree in Business Administration, Information Technology, Marketing, or a related field.

2-4 years work experience (includes internships)

Licenses/Certifications:
  • None Required.

Raymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
  • Grow professionally and inspire others to do the same
  • Work with and through others to achieve desired outcomes
  • Make prompt, pragmatic choices and act with the client in mind
  • Take ownership and hold themselves and others accountable for delivering results that matter
  • Contribute to the continuous evolution of the firm
At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Job Administrative & Support Services
Primary Location US-FL-St. Petersburg-Saint Petersburg
Organization Private Client Group
Schedule Full-time
Shift Day Job
Travel Yes, 5 % of the Time

Eligible for Discretionary Bonus Yes
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