Job description

The main goal of our Business Support Associate (“BSA”) is to maintain and manage each assigned location(s) medical records request, insurance eligibility, collecting outstanding patient balances prior to scheduled appointments, prior authorizations for in house vaccines via Transactrix or calling insurance companies. To keep these current, the BSA maintains logs, runs reports in the practice management system to confirm all insurances have been updated and verified prior to a patient’s visit, patient cases are addressed timely, and referrals are completed.

Knowledge, Skills, and Abilities:

• Knowledge of all aspects of billing.
• Ability to explain financial obligations to patients
• Payment Plans
• Explanation of Benefits
• Patient Balances

• Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.
• Ability to kindly explain new patient forms to patients
• Expert knowledge of HIPAA regulations and compliance
• Strong customer service skills
• Skill in writing policies and procedures
• Skill in using healthcare software and computer systems
• Multitasking skills
• Problem-solving skills
• Professional communication and presentation skills, including face to face, email, telephone, and video conference.
• Knowledge of continuous process improvement concepts and practices
• Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.
• Ability to foster a strong Teamwork environment at all offices and amongst all staff
• Strong attendance and punctuality
• Good communication skills to be able to communicate with patients and staff, help with conflict resolution, relaying patient messages
• Knowledge of common office computer programs; Word, Excel, Internet.
• Must be able to work independently or as part of a team.

Education and Experience Requirements:

• Minimum High School Diploma
• 3+ years in medical records and billing
• Experience with EMR (electronic medical records), medical terminology

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Braselton, GA 30517: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

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