The Business Systems Analysis Professional provides TIER2 support for all clinical systems in the home health space and works as a liaison between CWHH customer and the third party vendor support team for problem resolution. Provides guidance and expertise with TIER2 support issues including but not limited to troubleshooting, triaging, and reassigning issues to TIER3 or third party vendors as applicable. The Business Systems Analysis Professional collaborates with other groups in the IT department, e.g. mobility, EUC teams, BI and Analytics team as needed for problem resolution. Keeps abreast of all updates to the respective clinical systems (EMR and ancillary applications). The BSA also performs analysis of business, process and user needs, documentation of requirements and translation into proper system requirement specifications. The Business Systems Analysis Professional work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Business Systems Analysis Professional formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Validates benefits achieved from solution implementation. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

• One year plus of technical experience
• Experience in problem analysis and process
• Experience with Microsoft office suite including Word, Excel and PowerPoint
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Experience in customer service
• Excellent spoken and written communication skills

Preferred Qualifications

• Problem solving and consultation within complex environments
• Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation
• Knowledge of Systems Development Life Cycle
• Knowledge of Waterfall and Agile Development Methodologies
• HCHB knowledge would be a plus
• Bachelor's degree
• Experience in Home Health

Additional Information

#LI-Remote

This is a remote position

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

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