Job description

Company Conformance Statement

In the performance of respective tasks and duties, all employees are expected to conform to the following:

· Perform quality work within deadlines with or without direct supervision

· Interact professionally with other employees, supervisors, patients and providers

· Work effectively as a team contributor on all assignments

· Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, supervisors and providers

· Maintain a respectful relationship with providers and co-workers

· Make good use of your time by being productive always

Our mission is to provide superior, professional healthcare in a warm efficient environment because we care about you and your health.

Essential Duties

· Answer phone in a positive, professional, timely manner; utilizing AIDET with a shared goal of enhancing the patient experience.

· Verify / update patient demographics accurately in our practice management system.

· Confirm eligibility and notify patient of any insurance referral and/or authorization requirement.

· Schedule appointments appropriately per the patient and /or provider requests

· Discuss financial matters, as needed ahead of appointments.

· Answer or direct communication utilizing our electronic forms of communication, i.e. KLARA and our patient portal or verbally

· Remind patients of upcoming and follow-up appointments, scheduling accordingly

· Create growth through outstanding knowledge of services and products.

· Encourage feedback with patients about their experience before and after their appointment.

· Assist in maintaining in/outbound patient referrals by scheduling or contacting patients.

· Maintain a positive attitude and friendly outgoing demeanor.

· Cultivate a warm, inviting environment not only for our patients but also team members.

· Work closely with other departments to ensure a positive patient experience.

· Stay current on process, workflow and protocols in place utilizing tools provided to you

· Maintain a professional appearance always.

· Maintain patient confidence by safeguarding medical records and keeping patient information confidential per HIPAA guidelines.

Qualifications

Education/Experience

· High School diploma or equivalent

· Prior Medical office experience preferred

Additional Responsibilities

Provide office and clinical support for the delivery of optimal patient care.

Supply Management, Verbal Communication, Infection Control, Creating a Safe and Effective Environment, Organization, Scheduling, Professionalism, Customer Focus, Confidentiality, Bedside Manner, Medical Teamwork

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability, or any other legally protected characteristic.

Benefits:

Medical

Dental

Life insurance/ AD&D- Paid by employer

Additional Voluntary life insurance- Paid by employee (voluntary)

Colonial services- Paid by employee (voluntary)

401K match, profit sharing, safe harbor and a separate cash balance plan. Cash balance plan ONLY can be cashed out upon termination.

PTO- Accrual increase after the first, second and thereafter the fifth and tenth year.

PTU- Personal time unpaid

Longevity bonus given at every 5-year mark, up until 30 years.

7 Days of holidays. In addition, after employed for 1 year you receive an additional 4 days in the month of December. Which we call our Holiday week.

Yearly uniform allotment- varies per position

Employee discount for services provided by Cascade Eye & Skin Centers. Includes: Cosmetic, plastics, optical, ophthalmology, retina, dermatology and mohs.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Suite 101 Puyallup, WA 98371: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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