United is a leader in the repossession and remarketing industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest lenders in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973. We currently operate out of over 40 branches across the nation and are looking to expand our footprint into more locations soon.

One of the key ingredients to our sustained success and growth is our passionate, dedicated and talented Uniteders - that is what we call ourselves. We are more than associates, employees, co-workers - whatever word you want to use to describe a group of people that just work together. Uniteders are family. Uniteders are a group of people that unite together to create a working environment that encourages enthusiasm, comradery, creativity, individuality and grit. In return, we have shaped a culture that is not only different, but one of a kind. We are quirky and weird and different and unique. We are all those things. But collectively, we are UNITEDERS.

In the Release Specialist position, you will support and provide superior customer service via phone, email and various computer system software. You will ensure timely responses to clients and resolve customer inquiries with accuracy, efficiency, and quality while documenting these inquiries, requests, and provided information efficiently in our system. You will also access client account information via computer software and make necessary updates, provide fee amounts, finalize recovery assignment and assist with other duties as need.

Job duties:

• Handle a large volume of inbound and outbound calls in a timely manner
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Understand and assist in implementing procedures set forth by senior management.
• Communicate effectively with clients, auctions, transporters, customers, affiliates, and branches via email and/or phone with regard to release, redemption and storage issues.

This position is M-F, 8:15AM-5:15PM. This position offers paid time off, benefits, and 401K eligibility.
Experience and Skills:

Desired Qualifications

• At least 1 year customer service experience (preferred)
• Intermediate Computer Skills
• Ability to multitask effectively and accurately
• Detail-oriented and organized
• Excellent interpersonal skills
• Strong communication skills
• Successfully pass processing

We are open to entry level candidates for this role, as long as you are confident in providing customer service over the phone.

We are looking for individuals who are interested in growing with us and becoming a Uniteder. If you have a desire to develop both personally and professionally, reach out to us! We would love to hear from you, regardless of your experience level.

Job Benefits:

Perks/Benefits:

• 401(k)

• Dental insurance

• Disability insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

• Discounted Gym Membership

• Vehicle Purchase Program

If you are a positive team player who is a motivated self-starter and prides themselves on delivering great service, we want to talk with you!

By the way, we like to have a little fun at work, too!

From: United Recovery and Remarketing