The mission of the North Carolina Division of Workforce Solutions (DWS) is to develop North Carolina's workforce talent, help individuals advance their career opportunities, and meet business workforce needs by connecting talent to jobs. The NCWorks Career Center provides a full range of services to diverse categories of job seekers and employers to meet their employment and placement needs through: assessment and development of job requirements; evaluation of experiences, skills and abilities; referral to jobs, job training programs, or other placement services.

The position is in a local office environment located in Statesville, North Carolina. This is beginning level consultative work accountable to administer the specific policies and rules of the DWS, provide guidance and assistance, and advocate employment for job seekers within the business community and industry to ensure DWS goals are met. It will deliver employment services, job training, limited unemployment insurance services, and labor market information services to customers seeking work and employers seeking workers in Iredell County. It will provide a full range of services to job seeking customers to meet their employment and training needs, including assessment, referral to jobs and job training programs, job development contacts and placement services. The position will conduct Employment Assessment Interviews (EAI) and Re-employment Services and Eligibility Assessments (RESEA). It will conduct interviews and input all relevant information into computer system and utilize database for researching job orders for possible referral. It will provide career development assistance and refer to supportive services. The position may contact businesses by phone and in person to discuss job listing and general services on behalf of customers. It will plan, promote, review and evaluate services and advocate employment for customers with the business community and industry. It may take job orders, input data and interview job seeker customers. Will cross train in a variety of services offered by the Career Center. It will interact closely with workforce partners in an Integrated Services Delivery (ISD) environment to ensure the appropriate delivery of services to all customers. It may be asked to travel as requested based upon business need. The work is performed under the formal supervision of the DWS Manager in the NCWorks Career Center in Iredell County.

***NOTE: This position may work with participants in the TAA program. Special circumstances may require additional duties on a Center-by-Center basis and are at management's discretion.***

Knowledge, Skills and Abilities / Competencies

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience Requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below). Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities.

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Ability to learn methods to provide employer/jobseeker counseling, to teach interview skills/techniques, or to match applicant skills to job openings.
• Ability to interpret program guidelines, review data, conduct problem solving activities, and prepare written documentation.
• Ability to use or learn to use computer software applications to manage daily tasks, record program activities, and access program data.
• Ability to learn customer service activities in accordance with agency standards.
• Ability to communicate orally or in writing to a variety of audiences.
• Ability to learn methods to gather information from employers and jobseekers with diverse backgrounds regarding job duties, required competencies, and minimum education/experience.
• Ability to work as part of a team and display collaborative skills.

Management Preferences :

• Knowledge of Integrated Service Delivery (ISD)
• Workforce Program Experience
• Bilingual in Spanish (speaking, reading, and writing)
• Prior experience in a Career Center environment
• Case management experience
• Commitment to excellent customer service

Minimum Education and Experience Requirements

Bachelor's degree from an appropriately accredited institution and one year of experience in human resource administration, case management, job development and placement, employment counseling, vocational guidance and counseling, social work, vocational rehabilitation, claims analysis, or related public contact work dealing with job applicants and employers in a variety of functions; or an equivalent combination of education and experience.