Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly
  environment which includes greeting and acknowledging every Guest, maintaining outstanding
  standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our
  guests at all times, take pride in representing AURO Hotels professionally with our guests and
  assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe
  environment for associates and guests at all times. In the event of an accident or emergency, gets
  medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a
  positive working environment.

Essential Job Functions

• Perform duties associated with business development. Develop and follow a targeted action plan
  and update plan on a monthly basis. Develop, pursue and follow through with business leads.
• Create clients by providing prospects with complete and accurate information on hotel. Determine
  client needs and possible objections; provide persuasive arguments to close the sale. Negotiate rates
  to maximize revenues.
• Develop positive working relationships with existing clients by anticipating needs and acting promptly
  to rectify any problems.
• Practice effective revenue/yield management to include wise negotiation and booking function
  space, focused solicitation during soft occupancy periods and effective rate and price negotiation.
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• Consults with representatives of client group or organization to plan details such as number of
  persons expected, display space desired, and food service schedule. Have a comprehensive
  understanding of the property and its offerings.
• Maintain accurate and proper handling/records of catering and reservations books.
• Notifies various department heads of arrangements made to ensure high level of service and guest
  satisfaction.
• Directs associates in preparing banquet and convention rooms and erecting displays and exhibits.
• Inspects rooms and displays for conformance to needs and desires of group.
• Arranges publicity, special functions, adjusts complaints and performs other duties to promote good
  will.
• Possess strong working knowledge of business development and sales techniques, catering and
  banquet operations, yield management, service standards and techniques, guest relations and
  etiquette, food and beverage, service ware and equipment, menu development and general hotel
  knowledge and practical ability to apply business knowledge in a hotel setting.
• Possess the ability to make effective judgments on the various components of the positions and the
  property to effectively solve guest and operational problems.

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with
  established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

Nothing in this job description restricts management's right to assign or reassign duties, work
hours, and/or responsibilities for this job at any time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by
people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified. All personnel may be required to perform duties outside
of their normal responsibilities from time to time, as needed.

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization