Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners' #oneTEAM is fast-growing and dedicated to serving the insurance and risk management needs of businesses and individuals. Our team consists of over 400 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day and constant learning, and the tools and resources to learn and grow at work and in life.

North Risk is growing which means your career can too! #oneTEAM members receive:

• Strong company culture
• Professional Education and Licensing Paid for by North Risk
• Volunteer Time Off
• Paid Parental Leave
• PTO Donation Program
• Paid Holiday
• Work/Life Balance via Hybrid Schedule
• Professional Development
• Continuing Education

POSITION SUMMARY

North Risk’s Claims #oneTEAM is currently seeking a driven and enthusiastic Support Specialist The Claims Support Specialist will assist the department in numerous tasks. The Claims Support Specialist will work with guidance and support from Associate Claims Administrators, Claims Administrators and Senior Claims Administrators. This position will work towards becoming an Associate Claims Administrator.

PRIMARY RESPONSIBILITIES

• Assist Claims Manager and Department with needs in accordance with agency workflow and procedures.

o Entering claim acknowledgements, payments or closures into the system. Monitoring multiple systems.

o Assist in going on carrier sites to collect claim acknowledgements and loss runs.

o Assist in claim recap reports for Risk Advisors with guidance from team members.

o Responsible for claim downloads and E doc’s.

o Run Weekly claim report.

o Assist team with prepping for value added services.

o Assist Manager with meeting agendas and other needs.

• Set priorities and manage workflow to ensure efficient, timely, and accurate product.
• Proactively respond to daily requests in a quick and accurate manner.
• Enter activity and other relevant information into the company’s software system(s) in accordance with company procedures, Federal and State regulations to avoid errors and omissions.
• Maintain internal and external relationships with professionalism.

SECONDARY RESPONSIBILITIES

• Perform miscellaneous projects and complete various tasks as requested by management.
• Assist Claims Administrators and Senior Claims Administrators on accounts when necessary.

JOB SPECIFICATIONS

Education, Experience, and Certifications

• Bachelor’s or Associate’s Degree preferred.
• Proficient in Outlook, Word, Excel, PowerPoint and other systems.
• Previous commercial insurance experience preferred but not required.

BEHAVIOR EXPECTATIONS

• A role model for North Risk Partners’ core values, mission, and desired culture.
• Demonstrate enthusiasm and a positive attitude.
• A self-starter who takes initiative to identify problems and lead by example.
• Effective oral and written communication skills to effectively represent North Risk Partners as an employer of choice.
• Ability to build strong, constructive relationships with a diverse range of clients, and organizational partners to discover common goals for a positive experience
• Strong attention to detail with excellent organizational skills
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders.
• A team player who collaborates and works well with his/her coworkers.
• A professional who demonstrates the ability to carry on a conversation with team members, and other coworkers within North Risk Partners.

PHYSICAL REQUIREMENTS

• Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
• Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
• Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions in order to communicate with people inside and outside of the organization
• Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
• Move around office/building/facilities repeatedly throughout the day
• Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
• Must possess valid driver’s license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
• Able to work a flexible work schedule, including overtime, nights, and weekends to attend events and meetings as needed