Job description

IBEX IT Business Experts (IBEX) is a nationally recognized project management, training, and professional services firm focused on supporting the needs of both Government and commercial sectors. In 2021, and for the fourth year in a row, IBEX was named to the INC 5000 list of fastest-growing companies. Additionally, we are a past recipient of the American Express “On the Rise” Government Contractor of the Year award. In 2021, we were named to the Georgia Fast 40 list of fastest-growing companies in the state. IBEX has grown substantially year over year since its founding in 2012.

At IBEX, our core values are exemplified through our people, products, processes, and daily activities! If you have the skills, experience, and alignment with these core values, this position is for you!

· Passion for Success

· Intentionally committed to diversity of thought

· Inclusive of all people and perspectives

· Do the right thing, even when no one is watching

· Improving businesses & communities through collaborative solutions

Job Description

Position: Client Support Administrator

Reports To: Director, Certifiably Diverse

Type: Full-Time, Exempt

Location: Norcross, GA, Hybrid or Remote

The Customer Support Administrator assists the CD Director in onboarding new clients and ongoing support of existing clients onto the Certifiably Diverse SaaS platform. This requires the ability to build and fortify client relationships, provide next-level customer service, and excel at hitting and exceeding related departmental goals.

Qualifications:

· BS in Business, Marketing, Communications, or a relevant field

· 2-5+ years of experience with high-performing results in customer service, procurement, purchasing, and/or project management

· 2-5+ years of experience executing supplier DEI initiatives

· SaaS platform experience

· Experience in the medical field is desirable

· Demonstrated ability to consistently surpass minimum sales goals

· Must possess critical thinking, strong planning, time management, and organizational skills

· Experience with online software applications, Mail Chimp, Zoom, ZOHO, and SharePoint

· Proficient in Microsoft Office – Excel, Word, Outlook, and PowerPoint

· Strong computer aptitude with new applications

· Demonstrated belief in and practice of company Core Values

· Excellent interpersonal, presentation, written, verbal skills

· Ability to work with a strong sense of urgency, stay even-tempered during unpredictable business outcomes, handle multiple tasks at any given time, and show initiative daily in a fast-paced team environment

· Current US work authorization required.

· Must be detail-oriented and highly organized, with the ability to manage multiple priorities, simultaneously.

Responsibilities:

· Manage the onboarding of new clients.

· Ensure tracking and communication with clients and potential clients through a weekly report with data from Ring Central, Leadfeeder, ZOHO, and other sources.

· Generate and track bulk communications and ensure data is clean in Mail Chimp.

· Timely communication with various departments.

· Vet suppliers by researching credentials and other business-related information.

· Source new potential clients.

· Conduct training and create FAQ’s for client users

· Reset passwords for users and suppliers

· Create user activity report analysis

· Provide weekly activity reporting with proactive strategic recommendations

· Other duties as assigned.

Work Environment:

Corporate office and/or home office work environment. When working in the corporate office or home office confidentiality of company information must be maintained.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee may occasionally lift or move office products and supplies, up to 20 pounds.

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, IBEX complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

IBEX expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX’s employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Diversity, Equity & Inclusion: 2 years (Required)
• Supplier management: 2 years (Required)
• Customer service: 2 years (Required)
• Account Management: 2 years (Required)

Work Location: Remote

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