Job description

Position: Collection Clerk

Reports To: Collections Manager

Location: Norfolk, VA

Status: Exempt (Salary)

Established local company specializing in heating, ventilation, and air conditioning (HVAC) as a manufacturer’s representative with offices in Virginia, Maryland, District of Columbia, and Tennessee, along with joint venture offices in North Carolina, South Carolina, Georgia, and Florida.

The primary function of the Collection Clerk position is to collect money due, ensure customer accounts are up to date, problem resolution, process credit card payments, set up new accounts, and assist Accounts Receivable office as needed with various clerical duties.

Responsibilities:

· Contacting customers with overdue accounts to obtain payment.

· Resolving customer concerns including internal staff when needed.

· Maintaining customer master files.

· Reviewing internal ticket portal for assignments and respond as needed.

· Attaching customer documents in FACTS accounting system.

· Additionalresponsibilities as required.

Required Education and Experience:

· Minimum High School Diploma or Equivalent.

· Previous collection/accounting experience beneficial but not required.

Key Skills and Competencies Required:

· Ability to complete tasks timely/accurately with little oversight

· Organizational skills and ability to multi-task

· Ability to communicate accurately and efficiently

· Maintain professional integrity and work ethics

· Ability to take direction from various Shared Services team members

Hours: M-F, 8 AM to 5 PM

Pay commensurate with experience.

Hobbs & Associates, Inc. is an Equal Opportunity Employer

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

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