Job description

Freedom Solar Power is the tenth-largest solar installer in the U.S. Founded in Austin in 2007, we now serve Texas, Colorado, Florida, North Carolina, and Virginia! Our residential and commercial solar reputation is based on our dedication to quality and service. At Freedom Solar Power, our mission is to empower everyone to get clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values every day:

• Pride in Quality Craftsmanship
• Go Above and Beyond
• Put People First
• Have a Humble Heart
• Give a Damn
• Shoot Straight

Freedom Solar Power is looking for an exceptional team leader that can guide our Customer payment process. This successful candidate will lead the company’s accounts receivable process specifically related to customer sales, resolving missed payments and effectively supervising staff engaged in similar activities. Equally important in this role is providing leadership and assistance in project implementations and identifying system improvements. This Collection Manager will work cross-functionally with our Sales, Operations, Finance, Accounting, and Customer Care teams. This is an in-office position, to be based in Austin, Texas.

Your responsibilities will include:

• Build the Freedom Solar Power collections team and manage its day-to-day operations.
• Contribute to the development and lead processes and procedures for following up on the collection of overdue accounts.
• Investigate collections issues and develop, execute, and contribute to collections strategies while ensuring our customers’ experiences are extraordinary.
• Ensure that the company follows all protocols, laws, and regulations applicable to the collections process.
• Monitor the status of collection activities, including past due invoices, and make collections calls via phone to obtain a thorough understanding of issues and to identify appropriate strategies to obtain payments of past due accounts.
• Leads monthly accounts receivable review.
• Ideate and propose new collections strategies and processes to minimize delinquent payments and improve operational efficiency.
• Maintain and manage an exceptionally high level of data integrity and precision.
• Work cross-functionally and strategize with other departments to enhance Freedom Solar Power’s customer experience, while simultaneously mitigating risk.
• Work with the CFO, Director of Finance, and Controller to identify and reduce credit and financial risks, while enhancing the company’s overall risk management process.

Requirements:

• 4+ years of experience working on collections matters
• Strong proficiency in the areas of collections, credit, and fraud mitigation
• Experience in customer success, customer support, sales, retention, accounts receivable or account management
• Proficiency in MS office and Google Workspace
• Experience in an office setting and tenacity to thrive in a fast-paced environment
• Ability to maintain the highest standards of integrity, accuracy, and precision
• Strong organizational skills, solution-oriented, and results-driven
• Strong written, oral communication and interpersonal skills with a positive attitude

Knowledge, Skills, and Abilities:

• Experience with a client-facing role
• Strong empathy for customers and passion for revenue and growth
• Familiarity with databases and data analysis concepts
• Desire to work with and be part of a larger team and to achieve company goals
• The ability to work effectively with all levels of the company to accomplish goals and objectives is required
• Strong attention to detail with a passion for the accuracy required

Freedom Solar Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:

• W-2 Employment Status
• Weekly Pay Dates!
• Company Healthcare (including dental and vision)
• 401K w/ Employer Matching
• 3 Weeks PTO
• 8+ Paid Holidays
• Team Building!
• Upward mobility!

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Austin, TX 78744: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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