To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Department: Police Department

Pay Grade: 212

FLSA Status: Nonexempt

JOB SUMMARY

Highly specialized and demanding work which involves receiving, prioritizing, and accurately dispatching all calls for service in a timely manner to the appropriate agency for the City of Page.

ESSENTIAL JOB FUNCTIONS

• Handles a high volume of public contact necessitating good customer service skills.
• Communicates with a wide variety of citizens in various emotional states.
• Handles routine calls to the Page Police Department.
• Answers 9-1-1 calls, including cell phone calls, from Page, Southern Utah, Northern Arizona, Navajo Reservation, Lake Powell and surrounding areas. Determines jurisdiction and accurately dispatches in a timely manner to the appropriate law enforcement, fire and/or EMS units.
• Answers and documents the Silent Witness line.
• Receives and dispatches a variety of alarm calls including robbery, burglary, intrusion, fire, search and rescue, and EMS.
• Receives all animal control calls.
• Answers calls from the hearing and speech impaired by operating a telephonic device for the deaf (TDD).
• Answers radio traffic generated by Page Police Department, Page Fire Department, Page Community Resource Officer, Page School Resource Officer and Page Public Works.
• Communicates by radio with the Arizona Department of Public Safety, Utah Highway Patrol, Coconino County Sheriff's Office, National Park Service, Navajo Police Department and numerous other public service, law enforcement and EMS agencies.
• Enters, modifies, confirms, clears and retrieves data from the ACIC/NCIC criminal justice terminal.
• Maintains a log of all officer traffic, radio traffic, telephone calls and window traffic by entering the information into a computer aided system (CAD).
• Retrieves information as needed for officers, administrators, other agencies, courts, lawyers, etc. from the CAD system.
• Enters all warnings, citations and dispositions.
• Answers Fire/EMS calls outside of our service area and transfers calls to the agency with jurisdiction.
• Trains new dispatchers.
• Performs Notary services.
• Participates in serving our Seniors (SOS) Program for the elderly.
• Monitors all doors to control access to the Police Department.
• Monitors water treatment plant after hours.
• Answers after hour calls for Public Works and contacts the on-call employee.
• Works closely with social services agencies that provide resources within the community.
• Answers after hour calls and contacts counselors for Encompass Health Services.
• Answers after hour calls and contacts advocates for Another Way, a domestic violence program.
• Answers after hour calls and contacts workers for the Department of Economic Security (DES) and CPS.
• Answers after hour calls and contacts officers for Adult and Juvenile Probation.
• Answers transient's calls for help.
• Handles requests for lost and found property.
• Participates in community education programs.
• Performs Spillman database research, enter data.
• Provides emergency medical services as required, and perform light to heavy rescue functions at emergencies.
• Performs other related duties as assigned.

QUALIFICATIONS

Education and Experience:

• High School Diploma or GED; and
• One (1 year of previous clerical experience in positions involving public contact with some prior work exposure to law enforcement and public safety functions preferred;
• or any equivalent combination of related education and experience.

Licenses or Certifications:

• None.

Special Requirements:

• No felony convictions.
• No illegal drug usage per Arizona POST.
• Required to obtain and maintain ACIC/NCIC Level A terminal operator certification within six (6) months of employment.

Knowledge, Skills and Abilities:

• Knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures.
• Knowledge of jurisdiction to facilitate dispatching out of town calls.
• Ability to demonstrate typing skills to meet the demands of the job. Prefer 35 words per minute.
• Ability to effectively deal with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations.
• Ability to quickly and retain information learned.
• Ability to learn and strictly adhere to department procedures.
• Ability to multi-task.
• Ability to maintain strict confidentiality in all police matters.
• Ability to use communications console, including computer-aided systems; personal computer including word processing software; E-911 system; ACIC/NCIC computer; copy machine; fax machine; Motorola radio; TDD.

PHYSICAL DEMANDS

While performing the duties of this job, the employee must: exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The following physical abilities are required: fingering, hearing, mental acuity, speaking, talking, visual acuity.

WORK ENVIRONMENT

The work requires decision making that could lead to major community or organizational consequences if this position fails to make the appropriate decision at the time.

Page has the right to revise this job description at any time. This description does not represent in any way a contract of employment.