Job description

Production Support Engineer(Control-M Batch Monitoring Support)

Raleigh, NC(Hybrid)

6-12 Months

Job Responsibilities:

· Responsible for monitoring business applications and services as a Level2 Prod support personnel

· Responsible for Batch job monitoring and troubleshooting in terms of application and system issues

· Handling incident tickets as well as business user calls.

· Escalate issues when required to ensure timely resolution

· Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring.

· Writing and running scripts on DB for adhoc reports, user requests.

· Parsing and analyzing data feeds as well as error checking

· Change, Deployment activities and Problem management

· Participation in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals

· Resource must also be able to create/maintain documentation related to support activities

· Responsible for production stability and Major Incident management (“MIM”)

Skills/Experience:

· Extensive Experience in UNIX & Windows environment

· Experience in Oracle PL/SQL and data analysis

· Experience in shell script

· Extensive Experience of batch scheduler like Ctrl-M or autosys

· Thorough knowledge & working experience of ITIL methodologies

· Working knowledge of monitoring and support tools like GENEOS, Splunk & ServiceNow.

· Strong written & verbal communication skills

· Highly motivated & proactive team player, detail oriented and ambitious

Job Types: Full-time, Contract

Pay: $58.00 - $63.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Raleigh, NC 27601: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Level2 Production support: 10 years (Preferred)
• Batch job monitoring & Application Support: 8 years (Preferred)
• Control-M or autosys: 8 years (Preferred)
• GENEOS, Splunk & ServiceNow: 8 years (Preferred)

License/Certification:

• ITIL Certification (Preferred)

Work Location: Hybrid remote in Raleigh, NC 27601

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