Job description

Copier Field Service Technician

AD Solutions is an Office Technology company based in Orlando, Fl. specializing in innovative document solutions and managed network services. A Field Technician serves business customers by servicing Sharp, OCE, and HP products for a diverse client base of commercial and or private customers. A Field Technician repairs and maintains copiers in order to support our Sales staff and Client needs.

As a Field Technician for AD Solutions, your main focus is providing the best customer service with regards to troubleshooting, repairing and maintaining networked office equipment in a designated territory. Office equipment includes: digital networked copiers, scanners, laser printers, color copiers, wide format, and fax equipment.

Duties:

· Will utilize proper troubleshooting procedures.

· Repair and perform preventative maintenance on a full line of b/w and color digital copiers.

· Utilize systems in place for service call tickets and part usage transfer of inventory.

· Adhere to all procedures including specific part replacement and maintenance intervals.

· Utilize E-Automate on company phone to receive and close repair tickets.

· Complete paperwork in a timely basis.

· Establish and maintain a professional relationship with each assigned customer.

· Properly maintain a car stock of inventory and repair tools/equipment.

· Utilize websites, tech manuals, e-learning and technical publications to keep current on new and old equipment enhancements.

· Provide customers with clear, concise information regarding the status of their equipment.

Requirements

· Degree from technical or vocational school a plus.

· Experience repairing networked office equipment a plus.

· 3-5 years experience in a mechanical or technical repair position.

· Valid State driver’s license and good driving record.

· Networking and internet familiarity a plus.

· Candidate must be a motivated self-starter.

· The ability to work as an individual as well as on a team.

Benefits

401K, company vehicle, company cell phone, company laptop, career advancement, ongoing training opportunities, Medical/dental/vision benefits, PTO.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Experience:

• copier repair: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road

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