Job description
- Job Type:Contract
Posted 4 days ago
- Expiry Date: 06 June 2023
- Referral: 226679@accuick.com
Job Description:
We are seeking a strong individual contributor to lead the day-to-day execution of Credit Card Dispute Research and Representment within the Global Retail/Online Disputes Team.
Key Qualifications:
Strong knowledge of credit card dispute process and an understanding of major card network rules and regulations specific to Credit Card Disputes.
Strong knowledge of credit card payment processing end to end.
Strong verbal and written communication skills
Strong ability to partner with Peers and leadership to develop and deliver innovative reporting and scalable solutions
Strong time management skills and ability to work in a high volume environment with stringent deadlines
Credit card fraud knowledge:
Credit card dispute management experience
Analytical and innovative thinking required
Prior experience with Excel, Tableau, SAP, POS ADMIN, and iRecon preferred
Responsibilities:
Manage credit card disputes for the Client Online Store and/or Client Retail Stores Globally.
Exercise substantial judgement based on analysis of the dispute reason codes (root causes), case validity (based on credit card network rules), order and customer data, purchase history and a variety of other relevant factors.
Identify abnormal data pattern and provide timely insights to support fraud mitigations or chargeback recovery initiatives.
Identify and propose changes to management that could lead to improved business outcomes
Partner with cross-functional teams to identify, frame, prioritize, and answer business questions
Research, assign, and/or escalate disputes to internal customers
Contribute to the development of tools to improve team efficiency and productivity
Education and Experience:
Experience in dispute resolution with issuing banks, acquiring banks and/or card network a plusBA or BS in Accounting, Finance, or similar experience
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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