Credit Union Consumer Loan Officer
Full-Time
Springfield, MA (Hybrid)

We are hiring for our Springfield, MA office location in a Hybrid setting where you will be onsite approximately 2 days per week after training has been completed.

The Opportunity

Filling this newly vacated position as a Credit Union Consumer Loan Officer you will work in a focus driven, detail oriented, innovative, and collaborative environment while protecting the organization from loss.

The Team

Your team is focused on our members while delivering Service Excellence. Our team encompasses a diversity of individuals; those who work directly with members and those who work diligently behind the scenes to ensure that members are provided accurate information in a changing environment. We are a proactive team looking to get ahead of the curve by offering alternatives to member requests and streamlining processes that may otherwise be labor intensive. Each team member offers their own unique experience and perspective to the group as we share and collaborate freely.

The Impact

Loans are the foundation of every credit union. The manner in which they are underwritten, documented, maintained, adjusted, and secured is crucial to our organizational strength and integrity. This role of Consumer Loan Officer will be playing an integral part, including:

• Professionalism in persistent communication, both verbal and written, to preserve strong relationships with borrowers and service providers alike
• Analyze current financial position of members to determine the degree of risk involved in extending credit or lending money
• Make decisions to approve, deny, or counteroffer, or forward the loan request to higher levels for a decision
• Prepare and/or review all loan documents for completeness and accuracy
• Establish the terms and conditions of an approved loan and review them with the member
• Provide a detailed explanation for all denied requests
• Interview member loan applicants to develop information concerning their loan need, income, and financial condition
• Explain loan programs and products to members, evaluate their needs and recommend options
• Authorize release of collateral on existing loans, changes in loan terms, waivers of payments, or changes in payment dates
• Follow current loans to ensure compliance with terms and conditions and aid in collection activities as needed
• Keep informed of current trends in consumer credit
• Participate in sales development activities
• Perform other similar duties as assigned or requested by supervisor

The Minimum Qualifications

• 2+ years of consumer lending or related work experience
• High School Diploma or a high school equivalency diploma (GED)

The Ideal Qualifications

• Good communication skills
• Strong interpersonal skills
• Attention to detail
• Ability to provide a significant level of trust and diplomacy in addition to normal courtesy and tact
• Ability to handle work that is usually of a personal or sensitive nature
• Ability to handle work that involves extensive personal contact with others

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Lending, Collections, and Servicing Team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by an organization with a strong and stable history of excellent pay and benefits

About MassMutual Federal Credit Union
We came to life in 1962 when 35 MassMutual employees were looking for a better way to bank. They chose to form a credit union to help their fellow employees improve their financial lives. They took that mission as seriously then as we do today. From those humble beginnings, we have grown into a full service financial cooperative exclusively serving MassMutual employees, MassMutual Financial Professionals, others who work on a MassMutual Campus, and their family members.

At MMFCU, our members and how we serve them matters. It also matters how we serve each other as teammates and humans. In all our interactions, we strive to be positive, proactive and progressive, collaborative, guiding, and adaptable and resourceful. It’s who we are. It’s how we do business.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Offers of employment are contingent on the completion of satisfactory references, background investigation, and (if applicable) any federal securities law requirements/FINRA regulations (including fingerprinting) and/or passing of a drug screening.