RESPONSIBILITIES:

Essential functions –

• Responsible for executing the day-to-day programming, configuration, support, maintenance, and improvement of the Slate platform.
• Collaborate with the Director of Enrollment Management, Director of Admissions, CIO, and other offices to identify requirements influencing the set up and daily activities associated with Slate CRM.
• Create, update, and maintain all Slate-hosted applications and forms to ensure the accuracy and support of strategic initiatives.
• Maintain and update all application decision processes, including checklists per population, reader bins and forms, print and electronic admission and scholarship letters, and releasing admission decisions in Slate CRM.
• Manage operational flow of application processing and communications plan; coordinates all communication generation and mailings with the Director of Enrollment Management and Director of Admissions.
• Participate in meetings related to development, implementation, and assessment of Strategic Enrollment Management plans.
• Work with vendors on data sharing and strategy.
• Ensure users have access and training to utilize Slate CRM.
• Work with the Director of Admissions and Director of Enrollment Management to complete annual cycle prep work in Slate CRM on required deadlines.
• Analyze all imported data at each stage of the funnel for consistency and accuracy and reconcile data to maximize opportunities for growth.
• Routinely assess critical data points needed or missing.
• Work with CIO to ensure successful data migration occurs.
• Reconcile data to ensure that student records are updated appropriately.
• Serve as primary technical liaison and College’s project manager with integration vendors/partners.
• Act as the primary liaison for Slate CRM and operations-related functions with all enrollment management units and other campus partners.
• With the support of the Director of Enrollment Management, provide general training to new Slate CRM users as part of their onboarding process.
• Evaluate and recommend new technology used for operational and recruiting efficiencies.
• Engage in online (Slate Festival) and in-person (Slate Summit) training with follow-up presentations and reports on innovative initiatives to move HutchCC forward.
• Arrive for work on time, attend work regularly, and successfully complete the responsibilities of the position.
• Comply with HutchCC policies, procedures, and practices.

Secondary –

• Perform other responsibilities as assigned by the VP of Student Services, Director of Enrollment Management and Director of Admissions.

QUALIFICATIONS:

Required –

• Baccalaureate degree required. Master’s degree preferred.
• Work collaboratively, effectively, and professionally with students, faculty, administrators and potential stakeholders/employers.
• Communicate effectively with individuals from diverse ethnic, racial, socioeconomic, gender, and disabilities populations.
• Maintain confidentiality in a student-centered environment.
• Physical requirements include: Possess excellent verbal, written, and listening communication skills; ability to understand words and respond effectively and appropriately; Visual acuity to view a computer terminal; Use appropriate judgment and apply tact and courtesy in difficult situations; may sit/stand at a computer for extended periods; sedentary to light/indoor work environment.
• Mental requirements include the ability to learn and comprehend basic instructions about the position.
• Physical and mental qualifications must be performed with or without a reasonable accommodation.
• Proficient in the use of computers and related technology, including common
• Possess a valid driver’s license and have a willingness to travel; occasional overnight travel as
• The qualifications listed are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties.

Preferred-

• Experience working independently in Slate or with other Customer Relationship Management systems.
• The successful individual is a strategic thinker and planner; a solution-oriented problem solver; and has a high level of energy, creativity, and enthusiasm. The individual must be self-motivated and be able to set priorities.
• Must be flexible, adaptable, and capable of handling a number of competing duties and responsibilities simultaneously. The successful candidate should possess a strong understanding of the higher education landscape.

SALARY and STATUS:

The salary is commensurate with qualifications as determined by the HutchCC administration. This full-time administrative staff position is 12 months annual/261 work days per year, benefit eligible, at-will, and exempt.