Symphony AI Media's (SAIM) vision is to create a System of intelligence through a suite of solutions that assists clients through AI and Machine Learning. Already the preeminent leader in Audit and Revenue Management Services for the media industry; auditing billions of dollars on behalf of major media companies in the Fortune 500 throughout the world, we are evolving with the media industry to provide it with the next generation of intelligence and insight that will propel our clients’ business forward through an ever-changing landscape.

SAIM is currently looking for a professional to join our team as a Customer Onboarding Analyst. The Customer Onboarding Analyst is responsible for analyzing and normalizing datasets provided by new or existing SaaS customers for ingestion into our suite of SaaS products. The Customer Onboarding Analyst must be data-driven and possess strong analytical skills with the aptitude to become well-versed on the technical aspects of our solutions offerings. The Customer Onboarding Analyst is also responsible for meeting specified timelines, ensuring the adequate handling of deliverables and supporting positive customer experiences.

As the Customer Onboarding Analyst you will be responsible for:

• Work directly with customers to onboard them to our SaaS platforms.
• Perform data transformation, normalization and mapping.
• Extract, analyze and equivalize disparate data sources.

• Identify, analyze, and interpret trends or patterns in data sets.

• Structure large unstructured datasets into standardized formats.
• Work closely with the Customer to access their internal systems of record.
• Collaborate with customer support to assure business continuity and smooth transitions after the migration period ends.
• Meet all customer timelines and deadlines; proactively communicate to customers and management any delays in meeting expectations.
• Manage deadlines for multiple migrations simultaneously.
• Coordinate with the Engineering team on custom functionality for new customers.
• Assist the customer Support team with inquiries as needed.
• Perform user acceptance testing associated with custom functionality.
• Participate in special projects and perform other tasks as required.

To be considered for this role, it is highly preferred that you possess:

• Demonstrable experience in a customer success or customer engagement role in a technical environment.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Highly developed critical thinking skills with a demonstrated ability to think creatively and practically when resolving issues.
• Excellent verbal and written communication skills; ability to clearly communicate with internal team members and customers alike.
• Intermediate to advanced Excel proficiency.
• Experience working with SQL and relational data.
• Strong troubleshooting skills.
• Business process analysis and application development skills useful.
• BA/BS degree or applicable work experience.

The salary range for this position is between $ 75,000 - $ 95,000

SMAI offers its employees Medical, Dental, and Vision benefits, as well as IVF, a competitive 401(k) and Roth plan, company paid Life Insurance, LTD & Fraud Protection, a hybrid telecommute environment, and flexible PTO with paid maternity/paternity leave.

SymphonyAI Media is an Equal Opportunity Employer (M/F/D/V)