Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Compensation:

$13 - $15 hourly

Responsibilities:

• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Keep track of customer accounts and make updates with new account information as necessary
• Interact with the sales lead to maintain and improve service and product knowledge
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

• Deliver outstanding customer service to walk-in customers and telephone inquiries
• Service customer's shipping needs and offers viable solutions
• Assist customers with all of the store's products and services
• Pack customer's items to UPS shipping standards
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Maintain customer shipping or mailbox accounts and update their information as needed
• Performs other duties as assigned

Qualifications:

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Experience working in a customer-oriented atmosphere
• High school graduate, G.E.D. recipient, or equivalent

About Company

The UPS Store is here to help individuals and small businesses by offering a wide range of products and services. We are locally owned and operated and conveniently located.

While we're your local packing and shipping experts, we do much more. The UPS Store is your local print shop, providing professional printing services to market your small business or to help you complete your personal project or presentation. We offer secure mailbox and package acceptance services, document shredding, office and mailing supplies, faxing, scanning, and more. Everything for your small business, even shipping.

Also hiring in our Sinking Spring and Gilbertsville locations.