Job description
Job Information
Industry
Remote Job
About us
Astria Learning:
Know more about us
Bordes LLC DBA Astria Learning is a Florida based EdTech company founded in 2009. At Astria Learning, we believe that education should be accessible to everyone in the world. With our vision & tech expertise we partner with universities and institutions to expand their reach across borders. Astria learning helps institutions grow and thrive in the digital landscape through solutions that are specific to their requirements.
We provide a seamless strategy that helps institutions become relevant in today’s digital environment where they are able to meet the needs of the evolving learners by providing them with eLearning options. Astria Learning provides the complete range for academic solutions from Software Development – Hardware Manufacturing – OPM Consultations, enabling universities and institutions to adapt to the digital age.
Job Description
This is a remote position.
Responsibilities
*Answer general customer service inquiries and emails, as well as 1st tier of troubleshoot
- Ticket re-assignment and monitoring;
- Call Quality Assurance -
- Maintain Customer Payments up to date in Computer System
- Support collection efforts at the institutional and company level as needed
Requirements
English and French - Fluent Speaking and writing - Differential offered for those assigned to an institution or role that uses the second language in the daily operation.
Home Office (No background noise)
Head set
Personal Computer - Windows 10
Fast and reliable Internet Connection (15-20 MBPS)
Quality Monitoring experience preferred
Customer Service Experience
Bachelor’s degree recommended but not required
Good communication skills
At least 1 year of experience in Call center
English is required
Benefits
- Professional and career growth.
Compensation for sick leaves (without a doctor’s notice) and regular vacations
Passionate experienced team and enjoyable working environment.
Work from home with office essentials and support.
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