Posted

21-Apr-2023

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Charlotte - North Carolina - United States of America, Dallas - Texas - United States of America

About the role

The purpose of this position is to lead and coordinate the customer service center team and ensure that initiatives and programs are aligned with the client's business needs, goals and objectives.

What you’ll do

• Manages and coordinates the activities of customer service representatives (CSR).
• Monitors the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees within the Call Center environment.
• Develops and implements procedures to improve employee efficiency and ensure smooth operations.
• Builds and analyzes special customer service reports for management and field personnel.
• Provides formal supervision to individual employees within a work unit and/or group. Responsible for identifying training needs, supervising performance, mentor, and motivating team members. Provides input into hiring, terminating, compensation, and performance evaluation.

What you’ll need

• Bachelor's degree from four-year university required. 5+ years experience related to customer service/call center management.
• Excellent written and verbal communication skills. Strong interpersonal and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers.
• Intermediate skills with Microsoft Office Suite products. Excellent internal and external customer service.
• Decisions made with detailed understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.