Req ID:423352

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Join us as Customer Service Officer, and you’ll be looking at a career-defining role based in Mississauga (ON), CA and Naperville, IL and Pittsurgh, PA.

Lead the Customer Service activities, with regular customer visits, to understand customer needs and create a trusting and strategy. close relationship. Leading quotations process, meaning you will be responsible to price our parts, using your better judgment and Finance guidelines.

Your responsibilities will include:

• Receive, process and respond to customer enquiries and request for quotations. Setting up pricing for all spot sales based on better judgment and finance guidelines, provide discount if aligned with sales strategy .
• Receive, process and monitor proactively the orders until Customer payment in accordance with the QCD commitments.
• Managing Invoicing and credits for all our customers. Managing financial confidential modules in SAP system
• Manage Availability Contracts. Setting up pricing and setting up strategies to secure a positive KPI
• Maintain accuracy and validity of the price lists, order book and manage Customer data base
• Manage Customer interface, produce and communicate regular status and performance reports in relation to both internal and external customers using Customer dashboard
• Interface with Technical, Quality, Finance and Supply Chain departments to investigate the customer returns/rejects and handle warranty claims, taking appropriate actions in accordance with contract or company guidelines.

As our ideal candidate:

• You have operational effectiveness/accountability
• You are good at collaboration/teamwork
• You know how to communicate with transparency
• You are motivating & inspiring
• You lead the way in EHS

Alstom is a global company where our people vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.

Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so too.

Nearest Major Market: Pittsburgh
Job Segment: Supply Chain, Supply, SAP, ERP, Operations, Technology