Job description
Customer Service Rep II
2023-05-13Organization
Shared Services Center - Sarasota
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Location SARASOTA, FL (Shared Services Center - Sarasota)Full Time -
Department Business Office
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Field Finance and Accounting
Location SARASOTA, FL (Shared Services Center - Sarasota)
Department Business Office
Field Finance and Accounting
Full Time
Job Description
Reviews e-mails regarding accounts that are in need of further follow up or explanation and take the appropriate action to resolve the account or to lead the acct toward resolution. The CS/AR representative will also track and report trends directly to the customer service manager and provide education and training to call center representatives as needed.
Essential Duties and Responsibilities
(List in order of importance or percentage of time spent on the particular responsibility – High to Low
1.
Taking corrected adjustments on accounts when needed
2.
Answer incoming calls from all parties and review accounts for any missing or additional information that may be needed
3.
Verify insurance eligibility to ensure information on the account is correctly loaded for billing
4.
Provide direction as needed to customer services call center representatives.
5.
Organize and follow up on e-mails based on priority and age
6.
Communicate effectively with customer service leadership and co-workers
7.
Ability to perform all other duties as assigned or requested
8.
Makes outbound phone calls as necessary for follow up on account(s)
9.
Document complete and accurate information regarding each phone call into the account(s)
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