Job description

*We are licensed by Richmond Police Department. If you cannot pass a background check and/or have previous felonies, please do not apply. Thank you*

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Must be able to write up and explain loan contracts to customers. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Buy/Sell general merchandise
• Write up loan contracts
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Must have the ability to lift 25/50 pounds regularly
• Strong phone contact handling skills and active listening
• Familiarity with POS systems
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Must pass background check

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Richmond, VA 23220: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Our permits are issued by the Richmond Police Department. Can you pass a criminal background check?
• This job can be physically demanding at times and you are on your feet all day. Are you able to lift heavy items between 25-50lbs. regularly?

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.