Job description

Role: Customer Service Representative

Shift 9:00 AM to 5:30 PM MON- FRI

Description:

• Takes a high volume of inbound or places outbound calls to provide information and services to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
• Follows processes and steps to ensure appropriate actions and follow through taken for customers.
• Document needs for customers in databases.
• Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Must be able to be available to customers for a certain period of time during the day.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word

Qualification

• 3 - 5 year experience required.
• MS Office
• Data Entry
• Will consider candidates with a 4 year college degree without direct Customer Service experience

Job Types: Full-time, Contract

Salary: $16.50 per hour

Shift:

• Day shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

COVID-19 considerations:
candidate pe ghar ke bhar

Ability to commute/relocate:

• Lake Forest, IL 60045: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Call handling, answering incoming, outgoing calls, MS OFFICE, DATA ENTRY PROFICIENT

Education:

• High school or equivalent (Required)

Experience:

• Customer Support & Client Services Occupations: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.