Job description

CUSTOMER SERVICE REPRESENTATIVE - Jobs4Blue Division

Full-Time In-Office Positions Available:

• Mon-Fri 2PM-11PM (1-hour unpaid lunch included).
• Sat-Sun 3PM-11PM (Part-Time or part of Full-Time schedule allowed)

We are in need of customer service representatives for our call center that operates 24/7/365. Basic responsibilities include answering phones, managing account inquiries, and data entry of requests for service.

Our ideal candidate is a career minded individual - who possesses the ability to multi-task, has strong problem solving skills, and is looking for the potential to grow within our company.

Responsibilities:

• Respond to phone calls / online bookings for service requests from vendors and contractors looking to hire off-duty police officers
• Respond to police officers and command staff to help with any job related questions, schedule adjustments, etc.
• Input all service orders into database by collecting work order details
• Coordinate open service requests with outside municipalities
• Follow all departmental rules and procedures
• Performs other administrative tasks as assigned

Requirements:

• Some College Experience
• Passion for working with customers with a positive attitude
• Excellent oral, listening and communication skills
• Ability to work independently or as part of a team in a fast-paced environment

Preferred Skills:

• Strong Active Listening skills
• Attention to Detail
• Basic computer knowledge: Experience working with Microsoft Office, scheduling systems, typing, etc.

VCS is the OPTIMAL place to work because we:

• Have a true team environment that values the opinion of all our employees
• Champion those who contribute to innovation & product enhancement
• Embrace what we do everyday with creativity, commitment & cheer
• Genuinely appreciate and respect our customers
• Value continuous learning & provide training opportunities for our employees
• Are an established, fast-growing company recognized as one of the fastest growing organizations by Inc. 5000

If you want to take advantage of this opportunity, please submit a resume for consideration.

Visual Computer Solutions (VCS) is committed to creating a diverse environment & is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Freehold, NJ 07728: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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