We are seeking a positive, motivated, and personable Customer Service Representative with social media experience. The Customer Service & Social Media Representative (CSSMR) position is a combination of traditional customer service duties and social media management/marketing. In addition to standard customer service responsibilities, this position will be hands-on with the creation and management of the company’s social media presence/campaigns.

The CSSMR must maintain positive and professional communication in all interactions with customers and teammates. Ideal candidates will have strong attention to detail, with a systematic approach to daily tasks. The CSSMR must be good with numbers and accurate with data entry. Move Indy is seeking a self-starter who is able to successfully prioritize daily tasks while working independently. The ability to remain calm and work well under pressure is essential. This is a fully remote position.

Prior experience creating and/or managing social media campaigns is encouraged, but not required. Ideal candidates will have a solid understanding of all major social media platforms and have a keen interest in assisting with content creation & social media management.

As part of the day-to-day activities, the CSSMR will need to speak with customers and collect the proper information to obtain a moving estimate, or to schedule an in-home estimate. The CSSMR is responsible for scheduling new moves and home services, as well as confirming existing scheduled work already on the calendar. This position requires great attention to detail and strong organizational and multitasking skills.

Move Indy will provide an onboarding and training plan to help familiarize the selected candidate with our policies, procedures and estimating techniques/software.

$25.00 - $25.00 hourly

• Answering all incoming phone calls
• Sending/responding to emails, text messages, and voicemails
• Maintaining and working within a CRM system
• Responding to incoming direct messages on multiple social media platforms (GMB, Facebook, Yelp, Instagram, etc.)
• Composing emails
• Generating PDFs of estimates
• Gathering customer information/data entry
• Scheduling in-home estimates, moves, home services, etc.
• Calendar management
• Confirming all weekly company appointments
• Managing and maintaining electronic files
• Generating estimates for moving, packing, and home services [training will be provided]
• Following up with Estimates Not Booked (ENB)
• Sending post-move correspondence
• Communicating frequently with the management team to discuss logistics, scheduling, etc.
• Contributing ideas and suggestions to craft social media marketing campaigns
• Assisting with content creation for social media campaigns
• Managing all company social media accounts and uploading content, as directed
• Providing feedback and suggestions to improve processes and the overall customer experience

• 1-2 years experience in a customer service position or similar
• Prior data entry experience
• Strong computer skills with proficiencies in the following systems
• Google Suite (GMail, Drive, Docs, Sheets, Calendar, etc.)
• MS Office (strong emphasis on Excel)
• PDF creation
• Previous experience with any CRM system is beneficial, but not required
• Basic understanding and familiarity with standard social media platforms (Facebook, Instagram, TikTok, GMB, Yelp, etc.)
• Ability to multitask and remain calm/professional under pressure
• Proven organizational skills
• Must be detail-oriented and thorough
• Candidates MUST be reliable and coachable
• Prior experience in social media marketing is a plus, but not required
• Prior experience in the moving and/or logistics industries is a plus, but not required

Move Indy is a full-service, family-owned moving company located in Indianapolis, IN. We specialize in residential & commercial moving, packing, and home services (such as cleaning and power washing). We work to partner with local businesses and organizations. We are working to build and grow relationships within the community, one move at a time!