Job description
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
Provide expert technical direction in the following areas. First, analysis and support of diverse and complex systems including but not limited to Automation projects stemming from the following organizations: IT, Architecture & Engineering, Service Delivery, DevOps, and other major projects. Evaluation, selection and prioritization of the best projects that drive the most revenue, ensure adherence to best practices on preferring API/REST calls to reduce complexity and improve efficiency, ensure that projects get proper technical documentation, and confirm that projects abide by governance rules and internal policies. Third, provide advanced Network Technical Support. Fourth, facilitate training to internal Service Delivery Activation and Testing teams on traditional IP and Transport technologies as well as SDWAN Over the Top services. Last, direct customer Technical Support of high profile/revenue strategic accounts on orders escalated to Directors and above.
Ensure the implementation of solutions utilizing advanced technical expertise learned from diverse and complex client environments. Serve as architecture lead on major projects with the ability and expertise to develop overall architectural direction and orchestration to reach the ultimate goals of such projects. Initiate and execute advanced research and development activities of significance to future service delivery strategic projects. The candidate should possess detailed knowledge of networking, scripting, and network programming languages. This would include expert level skills for cisco, juniper, and be proficient in protocols such as yang/netconf, and/or yaml/ansible. Scripting languages such as javascript and python is desirable. Also, experience with route manipulation in complex topologies is required.
The Main Responsibilities
- Maintains a commitment to safe practices and holds others equally accountable.
- Maintains and supports the network infrastructure. Update all systems and databases with careful attention to detail.
- Remains current on the latest data network technology through completion of required/recommended training and reading material.
- Complete designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.
- Drives resolution of faults through vendors and internal groups.
- Demonstrates professional internal and external customer-facing communication skills and following established intervals using phone, email, and ticketing notes.
- Multi-tasks and interfaces between many systems and databases.
- Performs all levels of network troubleshooting.
- Mentor and train Activations technicians.
- Escalates, for higher order support, to Engineering and Management teams
- Works with internal peer teams to assist with customer trouble resolution.
- Expert Understanding of WAN and LAN Topologies
- Understanding and ability to interpret Circuit Designs
- Expert experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM
- Expert experience with Network Hardware including Routers, Switches, Wireless Access Points
- Expert experience working with Internet and Private Network Solutions
- Expert experience working with VOIP Equipment or Solutions
- Expert experience configuring CPE Routers and Switches
- Roll out basic technical training for IP and Voice activation teams. Troubleshoots and analyzes complex network designs/issues and provides short/long term resolution plans. Provides technical feedback to engineering concerning design/product changes/enhancements. Assists engineering with SRT testing for all new products or network changes.
- Assisting the activation teams with new activations as needed.
- Candidate must have expertise specific to Cisco, Juniper, Nokia/Alcatel, and multiple other platforms.
- Manages projects with minimal supervision. Projects will consist of a wide range of topics.
- Perform quality audits on activation tech tickets and activation failures.
- Assist Sales/Billing/CCM organizations with customer network audits and provide results and guidance on corrections.
What We Look For in a Candidate
Technical:
Maintains and supports the network infrastructure. Update all systems and databases with careful attention to detail.
Remains current on the latest data network technology through completion of required/recommended training and reading material.
Complete designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.
Drives resolution of faults through vendors and internal groups.
Demonstrates professional internal and external customer-facing communication skills and following established intervals using phone, email, and ticketing notes.
Multi-tasks and interfaces between many systems and databases.
Performs all levels of network troubleshooting.
Escalates, for higher order support, to Engineering and Management teams
Works with internal peer teams to assist with customer trouble resolution.
Expert Understanding of WAN and LAN Topologies
Understanding and ability to interpret Circuit Designs
Expert experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM
Expert experience with Network Hardware including Routers, Switches, Wireless Access Points
Expert experience working with Internet and Private Network Solutions
Expert experience working with VOIP Equipment or Solutions
Expert experience configuring CPE Routers and Switches
Roll out basic technical training for IP and Voice activation teams. Troubleshoots and analyzes complex network designs/issues and provides short/long term resolution plans. Provides technical feedback to engineering concerning design/product changes/enhancements. Assists engineering with SRT testing for all new products or network changes.
Assisting the activation teams with new activations as needed.
Candidate must have expertise specific to Cisco, Juniper, Nokia/Alcatel, and multiple other platforms.
Manages projects with minimal supervision. Projects will consist of a wide range of topics.
Perform quality audits on activation tech tickets and activation failures.
Assist Sales/Billing/CCM organizations with customer network audits and provide results and guidance on corrections.
Qualifications:
Bachelors Degree or equivalent experience in Operations, Technology or related field. 10+ years of experience
Ability to organize and prioritize multiple complex tasks and meet aggressive deadlines.
Ability to work in a customer service-oriented organization.
Ability to work flexible hours as needed
Experience using Computer Systems and Microsoft Office Suite or related applications.
Minimum of 3 advanced technical certifications, on related telecom or networking field. e.g.: CCNP, JNCIE, MEF, Alcatel, Fortinet, and/or SDWAN.
Expert knowledge of OSI model, working knowledge of TDM/SONET, Ethernet, VoIP, MPLS, IP, and DWDM
Expert knowledge of all Ethernet topologies.
Expert knowledge of Routing Protocols and Hardware Platforms, IP Routing, including, MPLS, hierarchical BGP architectures and BGP extensions, multi-area OSPF, IS-IS, LDP TCP/IP, Cisco, Juniper, Nokia, Fortinet.
Layer 2 and 3 Hardware and Software literacy on Cisco IOS, JunOS, TiMoS
Expert knowledge on technologies such as CIDR, DNS, Radius, Differentiated Services QoS & Segment Routing.
Exposure to network design and troubleshooting in Service Provider environments.
Exposure to UNIX family based scripting and general OS architectures.
What to Expect Next
Requisition #: 327446
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
72540
161520
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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